NOVUS Walkthrough Guide

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Table of Contents

1. Introduction to NOVUS

Novus screen 1.png


NOVUS as an application provides rich functionality for intermediaries in the London and international insurance market. It gives quick access to policies, transactions, claims, and reports, as well as integrating directly with the online user guide. Features such as 'recent tasks' and the global system search functionality allow easy access to information.

The system has been purpose built with the broker, underwriting agency or insurance company in mind capable of scaling from a couple of users to multi-user sites of several hundred staff. Rather than taking a legacy financial package and bending it to suit a specific market, NOVUS was conceived as a full business solution for the insurance market. From the bottom up all the modules have evolved as a member of the whole product, yet still allowing companies with specific needs to pick and choose the modules most useful to their needs.

A reinsurance broker may select: reinsurance module, nominal ledger, proportional treaties, WP and claims together with IBA (insurance broking account) whereas a direct broker may choose the direct, WP, schemes, claims, and internet feed modules.

Companies with mixed interests have the flexibility to add more modules as they require. Oracle is a secure, stable database solution for companies of all sizes, and since Oracle have expressed significant interest in Redhat Linux it has become one of its strategic developing platforms. This now offers an Intel based solution for small to medium sized organisations.

This document will give you a basic overview of the main screens, briefly describing the main points of the system. For further detailed information each program can be found in the online user guide on the Morning Data support site.

See the underwriting page on this wiki for a list of pages related to underwriting functions.


1.1 Starting NOVUS – Login process

From a bookmark, IP address, or shortcut provided, the browser will invoke the remote desktop protocol (RDP) access dialog box.

RDP login.png

Logon to the system using your login credentials; depending on the applications you have been granted access to, the screen may display a range of different icons. Select the NOVUS icon and select the program.

RDP login 2.png

Re-type your password to access the application; there are two standard datasets available (live and test) - select the required icon.

Novus login.png


The first time a user logs into the system, the dashboard will show a helpful guide to how to use the dashboard, and helpful hints on how to move around the system.


1.2 Basic Concepts

In both the NOVUS and HELIX programs, the parties with whom business is conducted are called partners. There is only one occurrence of a PARTNER listed in the partner table and a list of one or more roles that the partner can engage on business with the system. All entities of any kind in NOVUS are referred to as partners, with their roles of ‘*’(asterisk),’.’(full stop/period), ‘-‘(dash), or NULL.

These roles are:

- Client – the party paying the debit note
- Carrier – the receiver of premium or the payer of claims
- TPA/Agent – either a co-broker, silent agent, or TPA (third-party agent)
- Insured – the original insured/assured/policy holder

For convenience, on reports where space is tight, and to remove ambiguity where letters of the alphabet are used to denote a role, these roles are denoted with symbols in the system.

- Client is an asterisk *
- Carrier is a dot .
- TPA/silent agent is a dash -
- Insured [NULL]

The system upholds the principles of double entry bookkeeping (debits & credits where a client is a debtor and a carrier is a creditor when referring to premium, and the reverse when referring to return premiums or claims). The cashbook expects payments made by clients for premium to be listed as a credit to their account and hence a positive amount; when reviewing any ledger item thereafter the amount would appear as a negative, as a liability as far as the ledger is concerned.

In addition to the direct roles, there are up to seven positions in the policy chain of the contract of insurance that these parties can nominate:

- The policy holder or original assured
- The risk client
- The market client(s)
- The carrier(s) – insurers, reinsurers or placing brokers
- The carrier blocking bureaux or intermediaries
- Co-broker or TPA (third-party agent)
- The operator of the system (broker/MGA (managing general agent)/cover holder/insurer)

NOVUS and HELIX are both able to handle insurance and reinsurance risk. Both have a dedicated module to handle proportional treaties and the support for parent/child contracts such as: binders with their attached off policies, lineslips, and their attached declarations, and facilities with their placed policies.

These placed policies can be placed across multiple master facilities (binders) and open market lines. In all cases each section of a risk has the potential for different configurations.


1.2.1 Terminology

The insurance market is renowned for its own language and use of terms, and the reuse of terms which mean different things depending on what part of the insurance chain the user is in.

NOVUS and HELIX have a recognised terminology dictionary: however, Morning Data acknowledges that some terms may be subtly different to those used by the reader.

Here follows a list, although not exhaustive, of the most common terms and their definitions found throughout this document:


Term Description
Audit Trail All activity in NOVUS is auditable, all key markets provide automatic audit trails to print or save to file.
Binder A global term for a master insurance policy. Originally, the relationship between the master and other policies was the binder and off-policy arrangement. In this relationship, the master contains the only copy of the market structure, preventing any changes to client discount, order or carrier participation percentages.
Bordereau(x) An accounting tool, comprising rows and columns of data that are attributed to the existence of a transaction, on an account
Business class Each risk has a business class, each master contract has a primary class and further classes for risks to be attached to. This code allows for a different grouping to that of policy type. Whilst not directly linked, there may be a requirement to split risks and associated transactions.
Can The system is able to do this now. This may require a system feature to be enabled or disabled, or a new module may be required for specific functionality.
Cancellation codes This is a list of the reasons that a quote is NTU (‘not taken up’) / not converted into a policy. There is also a cancellation / reinstatement option on some of the NTU codes. This is relevant for the RISKEND program where, if a policy was quoted then the reason for cancellation is visible.

The reserved QU (quotation) code is recommended for all pre firm orders, yet to be accepted risks in live quotation stage. The code (along with the added firm order date and transaction processed) must be removed from the risk before deemed to be live, accepted, and in force.

Carrier Usually an insurer or reinsurer, but equally the business case may require placing part or all of a risk with a carrier but through a placing broker. This can be achieved either with a blocking bureau or using the placing broker as the carrier on the market. Denoted as a full stop (period) in the system ('.')
Claims bordereau(x) A transaction report containing one row per transaction per claim in the name of the carrier partner. It contains specific collection criteria such as that for a facility. All previously unreported claims transaction data will be returned in a claims booked bordereau and not reported again. All transactions that have outstanding unsettled values will be returned in a claims paid bordereau.
Clauses NOVUS holds a list of codes and titles of clauses, conditions, exclusions, endorsements and wordings in its CLAUSE program. These are controlled by policy type. The verbose wording of each must be inserted into the master_conditions.doc document with a bookmark around the element that corresponds with the code in the NOVUS list. Setting the clauses as default for a specific policy type will mean all policies of that type will have these default clauses included; additional clauses can be added for specific polices.
Client In the system this is the partner that will pay the premium or additional premium and receive the return premium, This may be an MGA (managing general agent), cover holder, agent broker or the policy holder depending on whether the risk is wholesale or direct, and may be an insurance company in the case of reinsurance. Denoted as an asterisk in the system (*)
Coding held in escrow Clients can instruct that a copy is placed into escrow on a 6 monthly basis by arrangement with Morning Data. Morning Data has an escrow license with NCC.
Consultancy A period of time spent with a domain expert. Used for advice, and one to one training, including specific considered advice on how to use the system in the context of addressing a task or action.
Contract certainty A selection of codes to determine what the status of the contract certainty is, as denoted and defined by the FCA (financial conduct authority)
Could It might be possible, with development work, to make the system perform the required task or outcome.
Cover note/MRC The COV program - evidence of cover – which was previously referred to as a cover note. This program contains a front page, inserts the final slip, and adds the market breakdown, signature pages and tail information. This action contributes to the contract certainty exception reporting.
Declaration A declaration is a term used to define a policy attached to a binder. When the binder is set up as a lineslip it behaves in structure like a lineslip
Development Includes business analysis, documenting requirements, and functional specification, and coordinating with developers and testers who then implement the change to the software.
Direct Insurance placed with an insurer direct and not through an intermediary.
Division Each risk or master contract can have one division. Divisions represent a subset of risks and contracts across the ledger allowing companies to group at the most basic level their activities. This includes all associated transactions to those risks, the ability to assign partners and users to one or more divisions.

NB: cash is divisionalised.

Document management system An integrated document management system (DMS) of created or uploaded documents, or full DMS provided by a 3rd party for scanning, indexing, and full enterprise management.

Changes to software due to market initiatives are undertaken automatically and included in the service package.

Exposure reports A list of all live, or all risks, on a facility at location level. It is used to assist carriers with the current exposure of the book of business. This is not a bordereau as it is not an accounting tool.
Facility Within the system a facility behaves like another type of master insurance policy. In this instance policies that attach to the facility may be shared across one or more facility and open market.

It does not prevent a policy attaching (via the market structure) to only one facility (which must have one or more of the sections the policy wishes to place into), but it affords the underwriter the option to make more complex capacity provisions

Function Keys Function keys in NOVUS are used as shortcuts for navigating and processing the forms programs. See the function keys page on this wiki for a list of appropriate keys.
Hosting and backups included Fees for the hosted solution includes nightly back up and 10GB of storage space. Additional space and backup options are available.
IBA ledger Insurance broking account (IBA) ledger. The approach of a symmetrical ledger supports multiple methods of accounting with parties on different arrangements who play different roles on different contracts. This works equally for insurance and brokering or intermediary accounting.
Included in the fees Service includes 24x7 user support 8:30am-5:30pm UK office hours, or at any other time by arrangement
Integrated accounting function A set of workflows which include automated document generation. Documents are sent from within the system.
Lineslip Within the system a lineslip is a master insurance policy which will share its market structure with its solely attached declarations. The copy of the market is taken by the declaration. Although no new participants can join the market, participation, order, the percentage, brokerage, and client discount can be altered on each declaration. Only relevant sections on the master can be utilised by the declarations, but the declaration does not have to utilise all sections.
Location deductible basis The basis on which the deductible is applied; uses ACORD (Association for Cooperative Operations Research and Development) standard options as supported by ER3001 and Lloyd’s premium bordereau(x) reporting standards. A risk item may have its own deductibles, and these have a basis on which the amount is expressed/calculated:


Each and every unit

Each and every loss

Percentage unit value

Percent of TIV

Market The market set up within the system listing all parties involved in the financial arrangements of the contract. This can be client(s), ceding brokers, retail brokers, cover holders. insurers, carriers, or co-brokers. It represents the matrix that represents the contractual basis of the agreement defining the written and signed lines, the order percentage (%), and the commissions received by any client or provided by any carrier.
Master There are 4 kind of master contracts taking their names from the most common (but not exclusive) way they tend to work. Please note that a software package may require behaviour patterns that do not entirely correspond with the business use of the word. These contracts are:


• Binder

• Lineslip

• Facility

• Wholesale binder

See Modes.

The use of a master contract (lineslip binder) allows the user to configure the contractual terms of the delegated authority. Within the markets tab of the risk screen the user will need to enter the 100% signed line of the Lloyd’s syndicate recording that the syndicate is to bear 100% of the risk, be paid 100% of the premium less any commissions and pay 100% of the claims less any excesses or deductibles.

The master contract is created in NOVUS. The single scope of the master contract in terms of country code, location code, business class, division, policy type, state of filing, and others are defined in the master contract set up. However, if additional territories, currencies, policy types, business classes, country codes, state of filing, etc. are permissible under the terms of the master contract (The scope or additional currencies, territories etc. is specified in the master so that declarations are tested to only fall within the permitted list of each. These are added using the BSCOPE program.

As the attaching risk details are added, their equivalent codes are checked against the BSCOPE program lists and offers the Users the restrictions accordingly.

Additionally, the policy type code serves two further controlling roles. It allows for the system to be configured with default groups of clauses (warranties, exclusions, conditions, subjectivities, etc) and it controls the offering of permitted templates to the users in the quote production and pro forma schedule PROFSCHED production programs.

Modes Controls in the system detail how the risk will be handled. These controls include the masters, and other modes:


• Binder

• Lineslip

• Facility

• Wholesale binder

• Proportional treaty

• Non-Proportional treaty

• Open market/other

Partner NOVUS regards all entities in the contract to be called PARTNERS. These have roles, such as clients, carriers, original assureds/policy holders, TPAs, co-brokers. Each has an IBA (insurance broking account) code with the permitted roles attributed.
Peril code Codes referring to hazards and events that are a source of loss or damage
Policy In NOVUS this is normally referred to as a risk – see risk.The POLISSUE program behaves like the COV program, but inserts the PROFSCHED document and appends any clauses to it.
Policy types This set of codes allow the system to tailor the selection of pre-firm order document templates and the choice of risk level data screens (see risk details). Each risk has one policy type, each master contract has one primary type and further types that attaching risks can be set up with. Policy types indicate the exact type of policy that is being detailed. The policy type is not directly linked to the section type and NOVUS provides complete flexibility to mix and match sections under a policy type. However if the policy is a declaration off a lineslip or in-house binder, then the available policy type(s) and section type(s) are pre listed for selection.

The policy types control the selection of the pre-firm order templates (slips, schedules or quotes). This can be the same list as a class of business but doesn’t have to be if a longer list of template variants is required. Policy types also control the choice of risk level data (risk details) screens.

Premium bordereau(x) A one row per section transaction report in the name of the carrier partner for the specific collection criteria such as for a specific facility.

All previously unreported transactions will be returned in a prem booked bordereau and will not be reported again. All transactions that have outstanding unsettled values will be returned for a prem paid bordereau.

Processing types There are 7 types of processing groups available in NOVUS:


Proportional treaty

Stop loss

Direct

Facultative

Quota share

Excess of loss

Surplus

Pro forma schedule A pre firm order document, similar to a SLIP that takes data from the system and merges it with a template from the templates folder which is controlled by policy type. This document is inserted into the dummy policy document.
Program Within the system there are a number of programs. these are task based elements of the system, and are referred to by Morning Data by using capitisation such as RISKNEW, TRANPT, WHO, and PARTNER. using these short cuts in the shortcut field on the system desktop will fire that program ready for use. Programs are subject to both permissions by means of a program group and an authorisation level, mapped to a user's setting. For example if the program TRANPT is in group "A" and authorisation level 6 (set in the TITLE) program) all users with level 6 or above and have group A in their groups list (set in the WHO program) will be able to access the program.
Query grids The system allows for information, previously potentially supplied by a report to be provided via the query screens. The resulting screens can be sorted by query, filtered, and grouped. The output can be downloaded to an Excel spreadsheet.

The columns can be sorted by which columns are to be displayed including additional columns not in the default view. The layout can be saved as a view per user to suit requirements.

Quota share A reinsurance treaty which provides that the reassured shall cede to the reinsurer a specified percentage of all the premiums that it receives in respect of a given section or all of its underwriting account for a given period in return for which the reinsurer is obliged to pay the same percentage of any claims and specified expenses arising on the reinsured account.
Quote A record in the database that carries a quote number – not a policy/risk/UMR number.
Quote doc As per slip and pro forma schedules, these are pre firm order documents based on templates situated in the templates folders
Quote number A record in the database that carries a quote number – not a policy/risk/UMR (unique market reference) number.
Release Software release. NOVUS is updated every 8 weeks or so with a new software release. Releases will be deployed automatically and are part of the agreement with the client. Enhancements etc. all form part of these releases.
Report Generation The ability to generate standard reports on income and outgoings by client, facility, policy, specific bordereaux, broker/producer, department, business and type. These reports are available in the REPGEN program
REPGEN reports A library of reports requested by clients to their specifications. Morning Data do not warrant these but make the library available for use in the context of their output. Clients can buy these from the library after confirming the reports meet their needs.
Risk NOVUS regards these terms as interchangeable as records in the system: risk/policy/contract/master. A risk record represents a contract of insurance. This could be a proportional treaty, a declaration on a lineslip, an off-policy on a binder, a placed policy on a facility, or a standalone policy. Equally the master contracts themselves are also ‘risks’ within NOVUS, NOVUS handles 4 different kinds of master contracts.

See ‘master’


All contracts will be set up on NOVUS. The recommendation is to use the NOVUS lineslip (based on the behaviour of the contract, e.g. a requirement to vary certain detail like commission values across different risks attaching to the same master contract; this is MOST like a lineslip. All masters are 'binders'.

Using the lineslip, all insured’s policies will be referred to as declarations, and set up using the RISKNEW program.

The master contract details, - The slip should be created or added to the NOVUS master contract record, and the market expressed in the MART program. An FDO (for document purposes only) transaction must be processed in NOVUS to 'lock' the master contract data. Mid-term changes are created using the endorsement route. Any changes to the policy can be processed using the internal endorsement process to change the data (the post firm order will be locked and this process unlocks the record) if the change needs to be notified to the carrier then the ENDORSE program provides the document (templated) to present the carrier for sign off.

Risk bordereau(x) Provides additional breakdown using the same criteria to return the records– i.e. due to a transaction within the collection criteria. A risk bordereau will return the data at a one row per location per section level.
Risk details The system is generic to class except for collecting risk level data (RLD). A templated structure is available for a number of classes where data has been identified to relate to locations, depots, insured address, harbour, branch etc.

Several classes have been created within the system. Further classes can be discussed for development if not already covered, or existing screens can be modified if additional data is required by clients.

Below the risk the system is able to hold risk level data in a repeatable templated format. These are designed largely in line with a concept of a class of business and is the only part of the system that is not class agnostic. Screens have data fields that are appropriate to that class for example in motor and MTC types it will ask for vehicle details, whereas in forestry it will ask for data connected to a plantation. Each class denotes one or more insurable interests for example a property and at that property one or more insurable items that are covered by the sections on that risk. This forms the schedule of risks.

It is possible for one or more insurable interests to have one or more insurable items covered by relevant sections for example:

Risk # P12345/2019 has 3 sections: MD – Material damage

BI – Business interruption

TR – Terrorism

Each have one risk code and one market configuration, commissions and order %. The risk covered 2 properties; Location A and B.


Location A has cover for:

MDBU – Buildings

MDCO – Contents

BIBI – Business interruption

TRTR – Terrorism


Location B is empty and so has no contents cover:

MDBU – Buildings

BIBI – Business interruption

TRTR – Terrorism


Each item has a premium, excess, rate and SI (sums insured)

Once risk items are deployed as part of a risk the premium must be handled at this level when dealing with MTA’s (mid-term adjustment) and each MTA must have a transaction of some kind including a zero value transaction in the event of no premium change. If no risk details (insurable interest) is deployed then only changes to the risk as far as section/market level is required and no MTA transaction is required if no money is involved.

Risk header Both NOVUS and HELIX collect data that is common to the risk or contract which may be referred to as the risk header, elements such as period of cover, policy type, class of business, risk client and original assured/insured are all specified within the risk header field.
Risk items Each section in a policy must have one or more risk items. Within a policy and controlled by the available sections that policy has been set up with, the list of available risk items is presented to the user.
Sanctions checking The sanctions checker is a feature that allows clients to have their accounts checked to make sure they have no international or government sanctions against them restricting trade.

Requests can be submitted using NOVUS on an ad-hoc basis as well as automatically once a month by the command console.

The NOVUS sanctions checker works directly with the financial sanctions register and the US Treasury OFAC (Office of Foreign Assets Control) list, and enables the check of client accounts on both an ad-hoc and routine basis.

All partners can be sanction checked when they are created, whether new capacity providers, clients, TPAs (third party administrator), or policy holders.

The entire list will be regularly checked, once per month by default. Any failures against the default OFAC/HMT datasets are returned to the compliance officer – the party defined in the WHO program as role C.

Section These are the compartments of a risk (master or attached) that have their own market configurations of client, carriers and agents, their own fundamental limits and their own parts of a transaction. Each risk record (quote/policy/treaty/master/binder) requires one or more sections. A section is a self-contained pot of monetary activity within a transaction. A new section is required if any of the following situations arise: Different London market risk codes – only one risk code per section, different market configuration – including client discount, carrier deductions (brokerage) signed lines, different carriers (Lloyd's Brussels vs Lloyd's London syndicates), order percentage, note taxes and fees are applied per section.


Each risk or master contract comprises one or more sections. These are the cornerstone to the system in terms of collecting all financial activity. Each transaction (see transaction) is made up of watertight compartments by section, divided into one or more instalments.


A section of cover can have only one:

  • London market risk code (i.e. NOVUS does not cater for percentage splits of a carriers stamp, but each apportionment must be preconfigured).
  • One period of cover (within the overarching risk period of cover)
  • Order percent, but a risk can have different order percentages on each section.
  • Player configuration as set up in the MART program – i.e. one set of client, agent and carriers and their commission rates.
  • One set of fundamental claims limits, although sub limits may apply by risk item and/or peril code (See peril codes) or
  • One set of master premium and SI limits, although sub limits may apply

In some contracts these may align with a class or coverage, and in other cases align with layers, for example in a reinsurance excess of loss contract. The section types used to denote these sections are vital to be set up to support the contract document layout and the money and MI reporting.

In the case of facilities placed policies find if the master facility binder can offer suitable cover by means of the section type – additional to suitable period of cover, division, currency and lead.

The SCHTARIFF program displays tariff descriptions for the binder specified.

Section types A section type must be unique on any multi section policy but can be used in any combination on a risk. Master contracts will offer any attaching declaration the range of section types. Section types are ring-fenced partitions for premiums and claims on the ledger.

Risk details screen selection is controlled by policy type, but the risk items codes that are offered are dependent on section types selected. The Bordereau(x) rows are defined by section types.

Slip record Pre firm order document produced from an existing pre firm order risk or quote record.
Soft configuration Creating new code or code relationships within the CODES program; may or may not require other elements. These could be a corresponding document or additional “tags” within a document to extract data from the system onto a document.
Surplus Where a contract insures only risks that breach the surplus stated value, in the context of reinsurance.
System configuration Components already coded in the system to cater for particular requirements. This will require developers to initiate or create this for the client company.
System reports Reports run from programs in the system that the system validates using the AGED, ACCLIST, TRANLIST,and TRIBAL programs. They are warranted to be correct in terms of the data supplie, changes are considered to be possible when legislation or general practices change.
Template Document templates housed in the templates folder used in the SLIP, and QUOTE programs. Available templates are controlled by policy type.
TIW (The Insurance Workplace) Integration Interface with ECF (electronic claims filing), de-linking, premium processors, IMR (interest maintenance reserve) document repository.
Transaction A financial entry in the system, entered by the TRANPT, TRANPTN or one of the TREATY programs. Each can have multiple sections and can exist (via the TRANPT program) over multiple Instalments. Transactions will be created for a risk/policy or if an FDO/ADJ (for document only/adjustment), may be set up against the master contract directly.

Transactions could be a financial entry into the system - perhaps an IBA (insurance broking account) ledger templated transactions (consulting the arrangements on the market) including:

  • PM – Premium
  • AP – Additional Premium
  • RP – Return Premium etc.

Or a non-templated transaction using the TRANPTN program to move defined amounts of money between parties on a contract but not in the market defined apportions.

Or a nominal ledger transaction posted through the NLPOST program for non IBA items.

Training Classroom event for up to 6 people who require similar areas of knowledge. Contains a prior agreed agenda for the session lasting six hours for one day training and three hours for half a day training.
Trading currencies The list of currencies that business may encounter, for policy premium and limits expression, and a convertible currency transaction.

For example: if quoting in EUR but not running a EUR bank account the transaction would be deemed a convertible currency transaction. Those currencies without a bank account are denoted as source currencies only.

Those currencies that are expressed in the BANK program for the currency of the bank in question are deemed to be converted currencies, or destination currencies.

The currencies conversion rates are updated via the CUR program on NOVUS, automatic update feeds are available if required. The client may choose the frequency and source from which the exchange rate is taken. The bank account details are set up in the BANK program

Multiple bank accounts can be stored in NOVUS and it is possible to transact in to different bank accounts for different currencies.

UMR Unique market reference – frequently used in the London market but is utilised through the system to ensure a single risk can be uniquely identified. It comprises a company identifier or broker number, a risk number and an underwriting year. Every risk has a UMR.
WHO The program used to create all users and producing brokers when internal staff are required to act as account managers for a risk. Active users require individual client software licences. No licence sharing is permitted.
Wholesale binder Sometimes referred to as 3rd party binder, this is a master record with no attaching policies held in the system. It is regarded as a structure that may not be appropriate going forward where the policies bound by the 3rd party must be absorbed/imported into the system by the wholesale broker and not just passed through.



1.3 NOVUS

1.3.1 Desktop

NOVUS is an enterprise solution for insurance and reinsurance brokers that can handle all classes of business. This demo system has been configured for the most common use pattern with Lloyd’s risk codes, common classes of business and policy types, and comes with a selection of templates for documentation. With prior arrangement it can be possible to have the demo system tailored to use documentation similar to your own existing style if you require.

Please remember documentation can be customised to your specific requirements at installation.


Novus screen 1.png


The dashboard screen is the first screen presented to a user once they have logged into the system. It provides different methods of using the software. The menu across the top of the window breaks the programs into separate groups for easy access.

If the program name is known, simply type the shortcut into the NOVUS shortcut box in the top left hand corner, and access it directly.

The user guide wiki displays at in the bottom right hand of the screen. As a program is accessed, the relevant user guide page will open dynamically. The user guide can also be accessed from the support website through a browser.

The main panel appears in the centre of the screen; the various panels on the menu screen can be resized by dragging the panel borders, and re-positioned using the panel positioning icons.


1.3.2 F1 - Help button

To learn more about the program, when using NOVUS programs, position the mouse cursor into the first field and press F1 key on your keyboard. Clicking this button will launch the user guide directly onto the desktop.

Novus dashboard 3.png


NOVUS provides tailored documentation for disparate environments at pro forma schedule/quotation stage; all documentation is styled for a single company from debit note onwards through the back-office system.

Further datasets can be installed for different legal entities and hosted on the same server. This works well for a sponsor company or a group that needs to use different operations. A new dataset is treated as a new installation.

The system supports several different broking activities (wholesale, retail and MGA):

- Inward bordereaux load
- In-house binders
- Lineslip 
- Wholesale binders
- Proportional treaties
- Facultative 

NB: It is essential that the codes in the CODES program are set up to support the activities your company engages in and includes appropriate types, classes, sections, and risk items codes before proceeding, and that the links between items and sections, types, and documents/risk details screens are all configured correctly.


1.3.3 Ribbon

Wiki Guide pages: enquiry programs

At the top of the NOVUS screen is the familiar Office-style ribbon.


Risk Management ribbon.png


Clicking on one of the tabs will change the set of icons and shortcuts displayed. Clicking on a shortcut icon will launch the NOVUS program. Depending on the options available there may be more - or less - icons than the screenshot displayed above.

Icons that are displayed with the pink question mark symbol are for enquiry programs.

Above the ribbon tabs are a set of Office icons. These shortcuts which will launch the most common Office applications from the server installations, as well as the calculator application.


Purchase Ledger ribbon.png


The screenshot above shows an example of the purchase ledger tab and icons.

Hovering over any of these icons displays a tooltip explaining the program in more detail, including the shortcut used to launch the NOVUS program.


Claims ribbon.png


This screenshot shows the claims tab with the Office theme applied.

For more information on themes please look at the Themes and Skins section of this document.


Other useful functions can be found on the system and utilities tab.

1.3.4 Search Bar

NOVUS has the ability to search the entire system for almost anything. Located just above the ribbon is a text-box into which full or part policy numbers, transaction numbers, claim numbers, account codes etc. can be entered.


Search bar 2.png


The system will return a list of possible matches and selecting one of the "possibles" will result in the window expanding to provide extra information.


Policy results.png


This example shows a search for accounts beginning “P001”. The system has returned a list of possible matches and selecting one has caused the window to expand with a list of inception years. Policies attaching to this specific policy, plus any related markets and transactions, are shown in the same window.


Policy overview.png


In this example, the search for H04559 has found one policy and a selection of available options including a market and transaction.

There are several enquiry programs that can be used to perform detailed searches on aspects of the system.


1.3.5 NOVUS Shortcut bar

Wiki Guide pages: ETRAN, ECLAIM, ETRANH, WHO, TITLE, ETITLE


The NOVUS shortcut panel allows any original NOVUS program to be launched by entering the original shortcut code for the program.


Novus shortcut.png


The textbox will predict which NOVUS form to open by using the autofill function to complete the text. To change the form suggested by NOVUS, continue to type the command required. Clicking the drop-down arrow will present all options available based on the text entered into the shortcut box. Clicking the launch button or pressing enter on the keyboard will open the chosen form in the main panel.

Most enquiry programs start with the letter “E” for example ETRAN (transaction enquiry) ECLAIM (claims enquiry) ETRANH (transaction history enquiry).

Users have access to programs are defined by a combination of authorisation level and program groups list in the user profile (the WHO program). Programs are assigned a group letter in the TITLE program.

See your system administrator if you are not able to access a program that you require. All users should have access to ETITLE to see the full list of all available installed programs).


1.3.6 Toolbox

In the top-right corner of NOVUS is a collection of icons which allow customisation of the look and feel of NOVUS, as well as providing quick links to support functions.


Toolbox bar.png


From the left, the icons depict:

  • “Send logs” will run the support utility responsible for sending log file information to Morning Data.
  • The artists’ palette icon changes the look and feel of the NOVUS application by offering a collection of colour schemes. For more information see the Themes and Skins section of this document.
  • The third icon will expand the top-middle panel of NOVUS to the full height and width of the window. This is especially useful for long lists of data.
  • The fourth icon will reset the display layout to the default settings.
  • The fifth icon will expand the bottom-middle panel to the full height and width of the screen.
  • The sixth icon will open the file upload program.
  • The seventh icon will launch the PC.CSV viewer application to view the contents of a CSV file. This contains data that is used whilst creating a document such as a slip or debit note for use together with other data in the mail merge document production process. This is sometimes requested by Morning Data support staff.
  • Finally, the last icon will take a screenshot of the NOVUS window; sometimes requested by support staff.


1.3.7 Navigation Tree

NOVUS uses a navigation tree to allow quick access to areas of the system which would take several keystrokes to access.

Navigation uses an Outlook-style tree and icons panel which simplifies access to risk, quotes, claims, reports, and accounts information.


Navigation tree reports view.png


In the example showing the reports section: right clicking on any report listed will give a full breakdown of options available. Double-clicking on any report will open that report.


Risks documents.png


Changing the section to risk will open risks and view documents, claims, and transactions within each risk.

In the example the year 2019 is open and that there are three policies H04101, H14102, and H04105 within this year.

Under each policy there are further options. Right-clicking on the original premium transaction will offer a user the ability to open the transaction in a variety of enquiry screens.


Policy options.png


Right-clicking on the policy allows the user a variety of options as shown. This context menu alters depending on where it is being deployed.


1.3.8 Work Panel

Upon opening NOVUS, the main panel shows the news tab. The tab shows articles and useful insights into functionality within NOVUS.


NOVUS news tab.PNG


To change the layout of the panels, manually click and drag using the window grab tool along the window divider, or click the panel minimise/maximise, and reset buttons.


Risk listings.PNG


When an initial NOVUS program is launched, this panel will change to show the form requested. Multiple programs can be open at the same time. Tabs across the top of the main panel expand as more windows are opened, as shown in the screenshot.


1.3.9 User Guide Panel

User guide panel detail.PNG


In the screenshot, the bottom-right panel, user guide, shows the specific page for the program shown in the middle panel, ERISK. This panel will change to reflect whatever program is in the main middle-panel.


The user guide can be opened separately in a new window by clicking on this link:

https://userguide.morningdata.co.uk/index.php/Welcome


1.3.10 Recently Completed Tasks

Wiki Guide pages: WHO, TITLE


NOVUS continuously checks which programs and policies are open and from this it can display a history of what tasks have recently ran.


Completed tasks.png


This is useful to check recent policy numbers, transactions or to check processing or matching anything in the system. The recent tasks viewer returns the most recent 100 tasks.

Additional panels cover activity such as current status of sanctions submissions.


Sanctions checker detail.png


You must have a user account, and the relevant permissions to use the programs required within the NOVUS system. User ID is configured by the administrator for your system in the WHO program.


WHO.PNG


The groups of programs you have access can be created in the security tab.

Programs are grouped to match the task groups your company wishes to operate. Programs and users can also have authorisation levels.

A list of retired programs are detailed on this wiki.



2. Front End Risk Processing

Wiki Guide pages: ERISK, RISKNEW

Tasks included in this section relate to setting up policy details and creating quotations, slips and endorsements using Microsoft Word. Those tasks, which relate to setting up markets, are to be found in the market section of this document along with details of cover note production. This section concludes with details of the policy renewal program.


2.1 Creating Risks

2.1.1 Basic Concepts

Wiki Guide pages: SLIP, RISKNEW, sections, CODES, system codes and groups, CALENDAR, TRANPT, PARTNER, EPARTLIST, WHO, CUR, RISKNEW, facility, BSCOPE, CLAUSE, RCLAUSE, TTYMEN, proportional treaties

The system allows slips to be produced against a quotation number using the SLIP program, which can then be converted to a policy or alternatively, a policy record can be set up first, using the RISKNEW program. A slip can then be produced from the information held in this risk record.

The RISKNEW program combines the DECLARE, RISKNEW, and QUOTENEW programs into one in order to quickly create policies and quotes. The majority of fields can be completed using drop-down boxes to reduce errors. The fields also indicate information that may have been missed. Field validation ensures that the data that is input into the form is correct and the program can be navigated via the keyboard or mouse for ease of use.

Selecting different routes gives the user different options when creating a new policy or quote. The RISKNEW screen is used for creating or editing existing policies.

Selecting between these will offer different policy modes;

  • Master Contract: Binder, Lineslip, Wholesale, Facility.
  • Policy: Declaration, Off-Policy, Open Market.
  • Treaty: Prop Treaty, Non-prop Treaty.
  • Quote: Open Market, Prop Treaty, Non-prop treaty.


To select a binder, lineslip, facility or wholesale binder the user must first select the master contract button. If a declaration, off-policy, open market or treaty is required select the policy button. Open market and treaty quotes can be created by selecting the quote button.

Policy mode selection. This element will change depending on what selection has been made from the above choices.

Section Selection. This button will only appear when a declaration and off-policy has been selected and a policy selected from the drop down list. This additional button will allow a user to specify sections from the master policy to be used during policy creation, see image below, and is now mandated for declarations and off policies.

RISKNEW select sections.PNG

Use the tab key to use the next sequential policy number, or enter a number of your own choosing (advisable only for master contracts).

A prerequisite to creating a new risk is that the codes must be in place in order to be used throughout the process. These are found in the CODES program and may require a system administrator to set them up. A list of different types of codes can be found in the system codes and groups page on this wiki. The codes required will include:

  • CALENDAR: A valid set of periods must be set up for the period the work is to cover.
  • Policy type: A valid policy type that has been associated with a processing method must be added. The available processing methods include:
  1. T = Proportional treaty transactions through the treaty module (must be installed)
  2. Q = Quota share processed through the treaty module (must be installed)
  3. S = Surplus processed through the treaty module (must be installed)
  4. F = Facultative transactions through the TRANPT program
  5. D = Direct insurance through the TRANPT program
  6. X = Excess of loss processed through the TRANPT program


Policy type: A valid policy type must exist for all risks and the selection of pre firm order documents can be controlled by policy type. A policy type can be mapped to a valid risk details type and controls the risk level data collection screens which include:

A list of all types of risks can be found in the Risk Elements page on this wiki.

A policy is uniquely defined by the policy number (6 alphanumeric characters), its year and section. Policy numbers can be drawn down sequentially from an internal counter so a numeric numbering system is recommended. Alternatively a policy number of choice can be used. Policy numbers can be re-used year on year or alternatively a fresh policy number can be used for renewals.

The default policy numbering system comprises a specified leading character followed by a sequential 5 character number left padded with zeroes. Hence if the requirement were to start numbering policies from ‘1’ but with a leading ‘A’ then policy numbers would follow the sequence. The letter choice is made during installation and configuration.

A00001, A00002, A00003 etc.


Section type: A valid section type must exist for all sections on a risk and the no two sections can have the same type on a risk. For a stand alone policy (or binder) the new section to be added using the SECTADD program is named consecutively in the alphabetic sequence A, B, C, D etc.

Country code: A valid country code must exist

Partner code: A valid PARTNER code for the parties concerned must exist. It is recommended that if the user wants to see an overview of a partner, or a list of partners, that the EPARTLIST program is used.

The EPARTNER program allows codes set up in PARTNER, INDICT and ERISK to be queried.


Optional codes include:

  1. Producer - See the WHO program to see records with P flag in the job role.
  2. Location Code - Location of risk (the country code might refer to the origin of the business by country but the location might be of the specific risk in question).
  3. Department code - The internal department handling this risk
  4. Occupancy code - Occupancy (for buildings) or occupation for personal lines
  5. Risk code - London market risk codes
  6. NTU - Not taken up code. This can be a reason for why the policy is either not take up or for holding back risks from being able to be processed any further - training, erroneous or cancelled.

Currency settings are found in the CUR program.

All risk details are set up in the risk program. Risks can be invoked by typing RISKNEW in the program name or clicking on new risk, new quote or new declaration in the risk management ribbon.


New risk.png


Within the screen, select the type of risk required:

- a master (binder, lineslip or facility) 
- a policy (declaration, off-policy, open market, or treaty) 
- a quote

Depending on the initial option chosen the second row of options will reflect the initial choice.

The facility program enables the viewing of an existing facility and its associated policies in list format. Creating a facility requires the master contract and facility buttons to be selected in the RISKNEW program. See the facility page in this wiki for further information on facilities. See the BSCOPE page for more information about binder options.

The CLAUSE program enables the list of clauses to be created, viewed and edited, associating specific clauses to policy types.

The program displays a list of all the created clauses, an associated group number for the clause, and a description. The default incl on column indicates whether the clause has been associated with one or more policy types.

If the clause has not been associated with a policy type, the line is highlighted in grey and the default incl on’ entry displays (unused). Filtering the list by policy type highlights all clauses used for this policy type. Other clauses can then be attached to the specific policy type by checking the default incl? checkbox.

To add or remove clauses from the policy or quote, the RCLAUSE program can be used.


Policy creation.png


Complete the risk screen with as much data as is possible. Fields marked with an asterisk are mandatory and must be completed in order to proceed. It should be remembered that NOVUS is class or business and policy type independent. All controls to specify the type of business to be processed are done through the use of the CODES program. Risks can be direct broking, reinsurance broking, binding authority, cover holder etc.

There are also now some configurable options available, these are;

  • Decimal places – It is possible to control the default number of decimal places used when creating a new risk or quote (the default is 7).
  • SL broker – This option controls if the user enters free text in the SL broker field or is able to choose from a drop down list of values (the default is free text).

To enable either of these options turned on please contact Morning Data.


The import schedule button on the risk details screen allows repetitive risk level information to be imported from a spreadsheet, rather than having to type the information manually. For more information see the import schedule page on this wiki.

Once the risk has been created is set up a slip can be produced from the SLIP program. See the how to create a slip page in this wiki.

The market can be completed next, without which transactions cannot be processed. See the market section in this guide. If the risk is an off-policy the market will be automatically downloaded from the master/binder policy.

in order to produce an open market statement select option 1 from the treaty statement selection menu in the TTYMEN program.

Once the market has been completed with at least one client, one insurer, co-brokers if relevant, and signed down if relevant, a cover note/evidence of cover can be produced using the COV program. See the evidence of cover section in this guide.

Transactions for non-proportional treaties are set up in the TRANPT program. Here, the type of transaction, amounts for the policy of by section are entered, any installment arrangements, and any taxes/fees are configured. See the transaction section in this guide for further details.

Transaction for policies that belong to policy types that are associated to a treaty processing group e.g. T, Q or S will only be able to be processed through the treaty module using the TTYMEN program menu. Only those policies which are proportional treaties can be handled by the proportional treaties module.

As a result of the transaction a debit note (for a PM (original premium), AP (additional premium) etc.) or a credit note for a RP (return premium) etc. can be produced.

Once cash is received it can be entered onto the cashbook for the bank account it was paid into using the CASHENTRY program. Amounts can be auto-matched if the system finds an exact match. Receipts can be printed if required. Amounts can be entered in in batch mode with one batch total for cross referencing. See the cash entry section in this guide for more details.

If the auto-matching does not take place or is not selected then the MATCH program will allow manual matching of multiple entries against amounts of cash recorded as unmatched on the cashbook. See the cash allocation section in this guide for more details.


2.1.2 Opening an existing risk

Wiki Guide pages: ERISK, ECLAIM, ETRAN, risk view, Details of a risk, risk notes, RISKEND, risk item import, RISKLOAD, binders and off- policy, binder scope


There are three ways to open an existing risk:

1: Double click on the policy number in either the search bar at the top of the screen or the policy number in the tree or from within any of the query programs such as: ERISK, ECLAIM, or ETRAN.

This will default to the risk view of the risk. Details of a risk can be itemised and edited. Depending on the particular section group, the list might comprise of a list of properties, a fleet of vehicles, ships or aircraft. The list will display the appropriate headings for the risk list e.g. licence plate or gross plated weight for a fleet of vehicles.


Risk view.PNG


Click on the edit risk information link to open the risk. The risk notes panel is visible when a risk is open to add extra information to the risk


RISKNEW shortcut screen.png


2: From the navigation tree, double click to view, or right-hand mouse click, and select open risk to open – if there are transactions on the risk no edits will be possible in the open state unless routed through the RISKEND program.


RIsk search.png


3: Use the search bar at the top of the screen – then click open.


Risk view 2.png


If there is a transaction on the risk the screen fields will be greyed out and a padlock will be displayed alongside the policy number.


Risk with transaction.PNG

It is possible to import risk items against an insured. See the risk item import and RISKLOAD pages on this wiki for details.

See the binders and off-policy, and binder scope pages on this wiki for further information.


2.1.3 Quote to Risk Policy workflow

Wiki Guide pages: SLIP, TRANPT, DEBIT, CLOSE, CASHENTRY, MATCH, STATEMENT, WORKFLOW,codes, partners, templates

Quote to risk.PNG


This section will take you through a typical standard workflow:

Quotation system
• Risk completion 
• SLIP production
• Schedule policy production
• Market set up
• EOC production (cover note/certificate)
• TRANPT (transaction Processing)
• DEBIT production (debit or credit note production)
• CLOSE production (closing or silent agent credit notes)
• CASHENTRY process
• MATCH process
• STATEMENT production


Risk workflow.png


It will also cover a few useful associated programs such as the WORKFLOW program

Certain assumptions are made in this document:

  1. The required codes are already configured
  2. The required partners are already in existence on the system
  3. The required documentation such as slip templates are already on the system


2.1.4 New Quotes (Indications)

Wiki Guide pages: QUOTED, COV, INDICT, QUOTENEW


Quotation (QUOTED) and policy records are identified as either reinsurance or direct. This allows quotations, cover notes (COV) and other documentation to be constructed using pre-formed text specific to the type of the policy.

Quotation numbers are generated sequentially by the system. The default quotation numbering system comprises a sequential 5-character number left padded with zeroes followed by a trailing character. If the requirement is to start numbering quotations from ‘10000’ but with a trailing ‘Q’ then quotation numbers would follow the sequence

10001Q, 10002Q, 10003Q etc.

An indication is a skeleton record to place all enquiries onto the system. The expectation is that the client (cl/ins/reins) partner has already been set up, due diligence, sanctions checking must have occurred, and any agreement terms must already be in place. See the indications page on this wiki for more details.


INDICT.PNG


The only available mode is type 'O' (open market) which is the default option in the program. Complete all fields mandated by an asterisk and click the save quote button.


INDICT Saved.PNG


Open the newly created quote in the QUOTENEW program, or double click on its number in the tree and complete the rest of the data required. If there is an email address associated with the client that is in the system, the option to send an email acknowledging the enquiry is provided.


Quote email confirmation.PNG


2.1.5 Querying Risks and Quotes

Wiki Guide pages: ERISK, QUOTE, ELINESLIP, RISKEND


Quote shortcut.png


Type ERISK or QUOTE into the NOVUS shortcut box or click risk/quote enquiry on the risk management ribbon:

The default setting will display a list of all live policies. If NTU (not taken up), or expired policies are required, deselect the live option from the search criteria checkbox.

Other criteria can be entered into the search bar before instigating the search, such as a policy number, client name or transaction number. Using the contains, any of these, or all of these can narrow the search criteria.

The ELINESLIP program performs a search by leader, member or pool ID. All leaders or members are selected by default.


Risk enquiry.png


  • The padlock indicates a premium transaction has been processed and so to edit this risk will require an internal endorsement routed through the RISKEND program.
  • The green tick in the second column indicates this risk or quote has risk level data on it, by clicking it this data is presented in a grid form.
  • The third column, PPL, shows the electronic placing platform status of this risk.

By deselecting the live option and resubmitting the search, lapsed (grey) and NTU (red) risks will also be returned.


NTU risks.PNG


Additional information can be shown on the screen by using the column customisation tool.


ERISK column to grid.png


Click and drag the required column to the grid.

Policies and quotes are all accessible from this program, and there are additional criteria that can be selected to narrow down the initial search.

To open a risk double click the relevant row in the grid.

Using the yellow filter/search bar on the results can provide a simple method of refining the entries to meet relevant criteria:


Policies filter.png


Policies grouping.png


Dragging any column header to the grouping box allows for grouping, and sub-grouping of entries to be displayed.


2.1.6 Creating a Quote

Wiki Guide pages: QUOTE, ERISK, QUOTENEW, RISKNEW, QPLACE, SLIP, QUOTEPOL, INDICT, QUOTED, QUOTER, PROFSCHED, sections, CODES, WHO, SYSP


A quotation is another name for a risk record – but with certain differences. A quotation can be created in the same way as a risk.

Morning Data has modified the set of risk programs to produce a corresponding set of quote programs with appropriate shortcuts:

Users may either start with a quotation (SLIP) using the next number from the quote number index - however it may be preferable to start with the RISKNEW program. A policy number can be chosen, or supplied by the system, and a slip document can be produced using that policy number with all the additional information available to input into the system using the RISKNEW program.

Furthermore, if a slip is to be created for this policy it should be completed before proceeding with the market. Once a market is in place it is not possible to set up any new slip versions. Existing slips can be viewed (but not edited).

Use the QUOTENEW, and RISKNEW programs, or select the new quote or new risk icon from the risk management ribbon. Select the QUOTE program and select open market or treaty options.


QUOTENEW.png


  • Open market quotes can be converted into declarations off lineslips, or off policies from binders when the quote is converted.
  • Quote declarations and quote off policies will be linked to their masters.
  • The system's insurance and reinsurance quotations differ both in layout and system design. The system provides a quotation tracking system for reinsurance quotes and a client profile system for insurance quotations.


To create a quote use the QUOTE program, followed by create new quotation or use the QUOTENEW program. The next available quotation number is automatically assigned to the new quotation. The quotation details are completed, including sections, in the same way as a risk record is completed but with the following differences:

  1. Although the quotation number must have a year assigned, the year has no structural significance. The quotation number alone uniquely defines the quotation record. The year can be changed when the quotation is converted to a policy (using the QUOTEPOL program). Quotations cannot be renewed.
  2. The division may be left blank
  3. The lineslip and its year, and the binder number and year are left blank
  4. The cl/ins/reins. code must be completed. This field is the (re)insured.


The system's insurance and reinsurance quotations differ both in layout and system design. The system provides a quotation tracking system for reinsurance quotes and a client profile system for insurance quotations.

It is also possible to use the QUOTENEW program and bypass the INDICT program if wished. Either route will create a quote number.

The QUOTENEW program can be used to invoke the SLIP, QUOTED, QUOTER, PROFSCHED and QUOTEPOL programs only. Risk details can be configured for a quotation in exactly the same way as for a risk record.

  1. The period must be entered as this date determines the period of cover you are quoting for and sets the start of the quotation validity period.
  2. The policy type must be entered.
  3. The line slip and its year and the binder number and year are left blank
  4. Number of sections must be entered


There is logic in place to enable the validity period to be set up automatically, this means that as soon as the quote has been created, there is a record indicating how long the quotation is valid. However, this means that when the QUOTER program is first used, it expects the actual quotation to exist.


QUOTENEW entry.png


Completing all the mandatory fields denoted by an asterisk will change the status indicator at the top of the screen from a red X to a green tick. At that point the system will allow the quote to be saved. The more information entered, the more complete the resulting reportage will be.

Almost all drop down fields display entries from the CODES program. For example, the list of available policy types will come from the policy types code field, and be subject to the user's authorisation level as denoted in the WHO program for the user profile:


CODES.png


In this example a user who is given level 8 authorisation in the WHO program would not be given the option of the codes QP or OL but would see all other policy types to select.

The systems admin within your company will have level 9 access to change the codes and user profile settings as required.

In both the RISKNEW and QUOTENEW programs the system will automatically create a UMR (unique market reference), the format of which is specified in the SYSP program.

This is normally made up of a prefix company identifier or broker number followed by the policy or contract number followed by the year.

The logic enables the validity period to be inserted automatically. When the quote is created, the record indicates how long the quotation is valid for. However, this means that when the QUOTER program is initially launched the program expects the actual quotation to exist.

  • For the QUOTER program a slip is required. (reinsurance)
  • For the QUOTED program a slip is not necessary (direct)

Quotations can be modified at any time because transactions can never be processed against a quotation.

Slips (SLIP) can be produced either against a quotation number or a policy number so care must be taken in setting up the respective counters so they do not overlap.


Slip versions commence at ‘01’. Up to 99 slip versions can be produced. There is no facility to produce different slips for each section of a policy as, in practice, cover details of a sectioned policy would be contained in a monolithic slip possibly divided textually into the various sections.

Quotation slips and their accompanying quotations are logged into a quotation log to provide a tracking system.


2.1.7 Direct Quotation

Wiki Guide pages: QUOTED, CERT


QUOTED.png


This program is designed for direct quotations. The screen has been simplified but retains the same functionality.

NB:QUOTED is a weak program. Its only contribution is to keep tabs on the quote i.e., set the period of validity. However, there is a requirement for a ‘stylized quotation’ which has stronger structure and could be used as the backbone for a certificate. The QUOTED and CERT programs could be regarded as a matched pair. In such cases the certificate placed in the building/boat/yacht etc., would contain all the information previously contained in the QUOTED program – except the premium would be suppressed. The QUOTED program initially produced direct yacht quotations with the same layout as a Lloyd’s certificate.

For QUOTED a slip is not necessary (direct). Once the user is satisfied the details are correct, pressing F10 (COMMIT), or clicking produce quote in this program will produce a direct quotation on the user's default printer.


Field name Description
quotation/policy no: Enter the required quote number (see below) or press [F9] to display available quotations.
Year: The quotation / policy number year is used to index the quotation within the WP area. Once entered this cannot be changed although a different year can be specified when converting a quotation to a policy.
Type: Extracted from the QUOTENEW program.
Insured: The name of the insured may optionally be entered if the program is being used for the first time for this quote number.
Original Insured: The name of the original insured may optionally be entered if the program is being used for the first time for this quote number.
Documentation:

Options are ‘C’, ‘T’, or ‘I’ The ‘C’ option allows a quotation to be created from a blank document. ‘T’ enables a document template to be copied from. ‘I’ is used to import a non-mergeable document such as a scanned or e-mailed document.


2.1.8 Reinsurance Quotation Log

Wiki Guide pages: QUOTER, SLIP, QUOTENEW, QUOTE, PROFSCHED, [[Templates|templates], profsched documents, Reset_Flags


QUOTER.png


This section describes how the log tracks quotations to produce a reinsurance quotation. When QUOTER is first used the program expects the actual quotation to exist.

The accompanying documentation produced by this program has been designed for a reinsurance situation. A warning is issued if used against a direct pro forma slip.

For QUOTER a slip is required (reinsurance)

On clicking produce docs Microsoft Word creates a reinsurance quotation from the slip. After editing, saving and printing the quotation, close the document or exit MS Word.


Slips

Slips are free-text WP documents generated using Microsoft Word and contain details of the risk and cover required. The templates available are policy type based and can be pre-formatted to meet your company's specific requirements. Contact Morning Data for additional assistance.

The SLIP program will accept either a quotation number or a policy number and date. You cannot create a quotation from within the SLIP program – this functionality has been moved to the QUOTENEW program. Multiple slip versions can be produced for a quotation - a risk can only have one slip version.

The slip is discussed with prospective insurers and, after agreement; it is used to record a (re)insurer’s preparedness to underwrite all or part of the risk. Although the content of the slip is entirely left to the user, the system expects a direct pro forma slip to be materially different from a reinsurance slip, both in content and layout.

The direct pro forma slip should be created from a template where the user enters details of the goods insured, typically, in the case of yacht insurance, this includes the hull, masts, and outboard motors etc. The pro forma slip would also contain navigational constraints and details of the clauses, which would apply to the cover. This pro forma can be used as a turn-round document for rating purposes with the insurers.

A reinsurance slip sets out the proposed cover in descriptive terms such as period, name of the insured, commission and general details. Most of these details can be taken into the cover note unchanged. It is probably easier to use an existing slip for the previous year or a slip for a similar policy to copy from rather than a standard template.

The slip is usually an underwriter facing document, containing details of the risk and cover required.


QUOTE/SLIP combination. This is required but mainly to produce a rating slip on a lineslip (policy). Such policies are called lineslips because each item covered requires a slip and is regarded as a ‘line’ (attachment) on the policy.

The ground rules of the cover are set out in the scope of the lineslip: territorial limits, laid up conditions, clauses, drivers etc., where the underwriters want to set a rate based on minor individual circumstances.


NB: If pasting text from an electronically supplied third party slip, ensure there are no section breaks in the pasted text, and that the paste does not overwrite the section break at the end of the receiving slip.


PROFSCHED

Pro-forma schedule documents are WP templates generated using Microsoft Word. The templates available are policy type based and can be pre-formatted to meet your company's specific requirements. The pro-forma schedule document should be built from a template in which the User enters details of the goods insured. In the case of yacht insurance, property, etc., the pro forma schedule would also contain any navigational constraints and details of the clauses, which would apply to the cover.

The pro forma schedule is usually a client facing document - a description of the agreed insurance policy.


Note: If you enter the risk details do not use quotes (") as that will affect the production of the pc.csv file and prevent the production of the profsched document.


A list of fields for documents can be found in the profsched documents page in this wiki. to view a list of f number codes for a recently produced document use the CSVVIEWER program.

To reset flags to produce a new version of the document see the reset flags page in this Wiki.


2.1.9 Placing a Quotation

Wiki Guide pages: QPLACE, Reset_Flags


Quotation Placing


Qplace.png


The QPLACE program accepts a quotation number.

The QPLACE program cannot promote a pro forma market to a firm order market. QPLACE has no mechanism to build a market.

A market cannot be converted based on a quotation.

The qplace.sql script must be placed into the scripts area in order to print the quotation.

Once you have chosen the market template, it is not possible to change the selection of a template for a given quotation. The structure can be modified by adding further subscribers, or effectively deleting lines by setting up declinature codes.

To choose a different market template firstly use the DELETE option and select a new market template.


2.1.10 Covert Quote to Policy/Risk

Wiki Guide pages: QUOTEPOL, SLIP, Reset_Flags


Once a firm order has been received the quotation can be converted to a policy using the QUOTEPOL program. This involves using the next available policy number or a policy number of your choice (provided it is not already in use) and specifying a year for the policy. The conversion program extracts certain key information from the slip (such as period, insured, type) and writes this information into the risk record. This operation depends to a certain extent on the design and layout of the slip.

This program has considerable intelligence and a wide range of formats that can be used. The quotation slip is reclassified under the new policy number and reference to the slip under its earlier quotation number is removed. You may choose to discard other slip versions at this juncture or use other quotation slip versions to convert to other policy numbers. Whatever slip version is used in the conversion it is converted to slip version ‘01’ for the (new) policy.


QUOTEPOL.PNG


Quotations should be issued before converting to a policy. This step may not be necessary to process transactions against a binder in a direct insurance environment. Alternatively, the quotation can be converted to a policy and the policy can be attached to an existing binder. In a reinsurance situation, a policy record will be necessary as the first step in placing the risk in the marketplace.

Whilst in the quotation stage, multiple slip versions can co-exist, however, when converting to a policy only one slip version is possible. Other slip versions can be discarded or left on file to be converted to other policy numbers or used as templates for other slips.

In direct insurance, the slip version facility can be used for different clients, which have similar pro forma details. A more likely scenario is that cover is going to be provided on a master policy under a binding authority. In this case, there may be no need to convert the quotation to a policy. The client profile record can be extracted from the slip to which the cover (binder) can be assigned.

Converting a quotation to a policy brings over WP documents prepared under the quotation number and re-classifies them under the new policy directory. If multiple quotation slip versions apply, the version to convert must be specified (which becomes version 1 under the new policy); other versions can be left on file or discarded. A new risk record is created from the text in the quotation slip, which the user can then amend as required.

WP documents created are: reinsurance slips, direct pro-forma slips, quotation, endorsements and cover note addenda. Any printer set up for normal MS Word printing can be used to print these documents.

The SLIP program supports a replicate option which enables previously created slips to be replicated into the current quotation / policy number. Alternatively a slip template can be used, which is a pre-formatted document into which the quotation number and other information are merged. A further possibility is to import flat files (such as scanned slips).

To reset flags to produce a new version of the document see the Reset_Flags page in this Wiki.


2.1.11 To Convert a Quotation into a Policy

Wiki Guide pages: QUOTEPOL, QUOTE, POLISSUE


Once the client has approved the slip and quotation the policy is ready to be set up.

On clicking commit, the policy details are automatically extracted from the slip and entered into the new risk database record. The policy screen as described in the next section will appear which may be used to edit the record as required. The WP interface executable is used by the QUOTEPOL program to transfer the documents between the QUOTE and POLISSUE programs.

For ore information about fields added to the POLISSUE template see the POLISSUE documents page on this wiki.

Additional fields for the period, lineslip, binder, and division must be completed. All records for risk_details, risk_notes and any pro forma market are copied over to the new policy number.


2.2 Setting up Risks

Declare workflow.PNG


2.2.1 How to search for an existing risk

Wiki Guide pages:RISKEND, EPOLIST, COV

Existing risks can be searched for in the search bar, situated above the NOVUS ribbon. Full or part policy numbers can be entered to display a list of existing risks.


Search bar 2.png


A risk can be searched for in the navigation tree by year. Results can be filtered by using the filter button at the top of the navigation tree.


Risk filter.PNG


NB: Risks highlighted in grey are expired, risks with premium transactions on them, and thus require the RISKEND program to make changes show a padlock icon, and risks highlighted in orange have been NTU (not taken up).


ERISK NTU example.PNG


To refine the results, use the search criteria options at the top of the screen.

For example: the contains field returns all risks

Additional criteria shows risk details for marine with a risk item code of hull.


ERISK additional criteria.PNG


Additional information can be shown on the screen by using the column customisation tool button next to the create new risk button at the bottom of the screen.

To open a risk double click the row in the results grid:


Erisk screen.PNG


The EPOLIST program (policy listing by (re)insured) provides a summary of policies for specific or all reinsured's and/or clients. It shows the user if the policies attach to a binder, whether the policy is NTU'd (not taken up), how many slip versions there are, how many debit notes, closings, what market version the policy is up to, and what date the cover note was issued (if entered into the COV program).


2.3 New Risk

Wiki Guide pages: RISKNEW, ERISK, RISKDETPA, RISKEND, EPOLIST, proportional treaty, proportional treaties menu


To directly create a new master or stand alone policy

either:

click the risk record overview icon on the risk management ribbon

or

type RISKNEW in the NOVUS shortcut bar

or

click the create new risk button at the bottom right of ERISK


Create new risk.png


For example the RISKDETPA program can be used to insert PA (property residential US) details against a risk.

Each property has an address, information and deductibles tab that can be used to store additional information against each property. Risk items can then be added for each property. When a risk item is added, the premium is automatically calculated based on the sums insured, sums insured percentage and rate percentage.

If there has been a transaction on the policy, padlocks will be shown on the screen indicating that the policy is locked and changes cannot be made without running the RISKEND program.

The EPOLIST program lists policy numbers along with brief policy details either by a specific reinsured or client.

For detailed information about treaties, please see the proportional treaty, and the proportional treaties menu page on this wiki.


2.4 Renewals

Wiki Guide pages: RISKNEW, POLREN, DECLARE


Polren screen.png


A renewal policy is made up of some, if not most, of the information that made up the original policy. The system assumes that all of the original information is included in the renewal.

In renew mode the mode flag should be copied over without change. While in copy mode it is impossible to know whether a binder is being copied to become another binder, or a standalone policy. The RISKNEW program checks the POLNUM, BAPOLNUM and MAPOLNUM fields for this information.

POLREN does not attach anything to binders or lineslips, this function is in DECLARE and RISKNEW. The POLREN program should always copy the mode flag from the source policy.


2.4.1 To copy an existing Policy

Wiki Guide pages: POLREN, SLIP, Reset_Flags


The system will replicate the information from the risk record for the original policy number and year into a new policy record for the new number and year. The default number is the next sequential number available. The copy will create the new policy record with the same number of sections. If the risk record for the policy number already exists, a warning will be issued and you will be prevented from proceeding with policy replicate. The market can be replicated provided that too does not already exist. If policy replicate is not permitted, the system will display an ‘N’ in the replicate policy field.

The task of replicating a market is treated as a separate exercise from replicating a policy. It is possible to use the POLREN program to copy a policy record followed by POLREN to replicate the market from a different policy - provided they are the same policy type and division, and have the same number of sections.

The replicate market option will replicate the last (greatest) MVN (market version number) from the policy being copied from, into market version number 1 for the new policy being created.

The new policy will not have slips or quotations. If a slip is required for the new policy number based on, or identical to, a slip used on the original policy use the replicate function in the SLIP program.

From the policy tasks menu select pre firm order processing, policy asks, policy copy/renewal or type POLREN into the NOVUS shortcut box.

In the field marked "'C'opy or 'R'enewal:", enter 'C' for copy

Enter the policy number, and year for the policy to be replicated.

All available information will appear in two field on the page; existing policy details on the left, and new policy details on the right.

Under new policy details, make any necessary changes

Click commit to perform the copy.

To reset flags to produce a new version of the document see the Reset_Flags page in this Wiki.


2.4.2 To renew an existing Policy

Wiki Guide pages: POLREN


From the policy tasks menu select pre firm order processing, policy tasks, then policy copy/renewal or type POLREN in the NOVUS shortcut box.

From the drop-down list, select the policy number and year for the policy to renew. If the policy has lapsed a red warning note will appear under the policy details. If the policy is still in date, a red warning note details the date when the policy expires, and the renew button is disabled.


Policy expires.png


Select the renew button on a lapsed policy.


POLREN Renew.PNG


Under renew: enter policy details.

Click proceed to perform the renewal.


2.4.3 To renew a declaration

Wiki Guide pages: POLREN


Any new declarations on the following year binder will start with -0001,-0002 etc.

To reserve the existing declaration numbers for renewaln the reset declarations flag should be set to 'N' in the POLREN program



2.5 Risk Record Maintenance

Wiki Guide pages: RISKNEW, PARTNER, CODES, LIMITS, SECTADD, SECTDEL.


RISKNEW maintenance.png


1. The risk record maintenance can be used to create master binders, lineslips, and facilities as well as standalone policies of any type including treaties.

2. On launching the RISKNEW program, tab to obtain the next available risk/policy number off the index (or type a 6-character reference of your choice. This is recommended for repeatedly used master contracts)

NB: This number combined with the year and section defines the unique identifiable item of business. Combined with other information such as policy type and or business class can be presented in whatever order and visual format on documentation as the policy number, it is also formatted correctly as the Lloyd’s UMR where required.

3. Tab or click to accept the current calendar year

4. Enter in the relevant division – for options press F9, or use the drop-down box

5. Tab to and enter the remaining information as required using F9 or the drop-down box for available options where relevant. All fields with an asterisk (*) are mandatory, and help is available by hovering over relevant field.

NB: Bouquet and binder can be covered in further detail with a member of the Morning Data Team.

6. Complete the client details section including the cl/ins/reins field. The client always pays the debit note.

7. Complete the original assured – optionally without using a code if they are previously unknown and the business has no trading relationship with them.

NB: all original insured’s may be subject to sanctions checking and thus it is recommended to set up a suitable record in the PARTNER program to facilitate this.

8. Complete the additional information tab


Risk additional info tab.png


NB: for risks not being permitted to process transactions against at this stage enter an NTU code (not taken up) of choice. See the CODES program for available options or adding new ones.


9. Complete the sections tab adding information for each section defined in the policy tab.


Risk sections tab.png


10. Complete the sections created with a suitable section type, period (sub-period of risk period, laid up (for marine/yacht), limit description for each section (mathematical limits in each relevant currency are configured in the LIMITS program in the claims system), and if required the estimated GWP and sums insured (SI) for each section, or total of all sections on Section A.

11. For binders the max GWP (gross written premium), SI (sums insured) and SI (Agg.) are created on the binder, the off-policy amounts are deducted from the totals and warnings/restrictions will apply.

12. Click save. The contract, year, and sections fields in the policy tab are now greyed out.

13. If further details are required click the details button at the bottom of the policy tab.


After the risk has been created it may be necessary to record further details in the risk details screen. The risk can be accessed in three ways:

  1. Enter the policy / quote number in to the search bar
  2. Enter the shortcut RISKDET** into the NOVUS shortcut bar. The asterisks refer to the two-letter code appended to RISKDET such as:

A list of all types of risks can be found in the Risk Elements page on this wiki.

The appropriate codes can be found in the policy types section of the CODES program. This will facilitate searching for the risk in the dialog box.


Codes policy types.png


Policy Risk details.PNG


Edit risk information.PNG


3. In the risk screen, select edit risk information and then select the risk detail screen button in the centre of the page.


New risk details.PNG


Depending on the type of risk, the right-hand panel of the risk information section will display different tabs. Tabs can include main, construction, additional info, activities, professional business activities, notes, claims etc.


Risk details tabs.PNG


Risk details construction tabs.PNG


To delete or add sections to a policy use the SECTADD and SECTDEL programs.


2.5.1 Risk Details

Wiki Guide pages: ERISK, risk management, WHO, PRODSPLIT, RISKDETS, RISKMAP, RISKDETMA, MARVIEWER, CRESTA


This screen is also available by clicking the edit risk details link in the ERISK program for the chosen policy.


Edit risk details.PNG


The risk details screen will display as below, with a list of properties in the top panel and tabs for the address, information and deductibles, and risk items in the bottom panel. This example shows details for a property risk:


Risk details property.png


The information tab expands (as shown below) to allow general details, occupancy and construction details to be added against a property. The View on Map button links directly to mapping software to display the location of each element of the risk in a graphical view using the RISKMAP program. If the type of risk is marine (RISKDETMA), NOVUS will invoke the MARVIEWER program instead of RISKMAP.


Property details information.png


Property details deductibles.png

Other risk types are detailed in the RISKDETS page on this wiki.

A list of wiki pages associated with risks can be found at the risk management page on this wiki.

To apportion income on a risk between producers (users that have a job role of 'P' in the WHO program) use the PRODSPLIT program.

To view the range of policies for sums insured during a binder year, see the RPROFILE page on this wiki for further information.

For further details about the tags used in risk documentation, please see the document tags page on this wiki. For information about CRESTA zones, please see the CRESTA page.


2.5.2 Legacy Form Co-existence Feature

Wiki Guide pages: ETRAN

When programs are converted from Oracle FORMS6 to .NET formats, there sometimes are issues that need to be resolved by the team. To continue working with as little disruption as possible whilst any issues are resolved, the FORMS6 version of programs can still be accessed for a limited time after program conversion.

1. The legacy version of a program is accessible by prefixing the NOVUS shortcut command with a hash symbol. For example: ‘#ETRAN’, would launch the legacy version of the ETRAN program. This feature will be removed when issues have been fixed for that program command.

2. Not every program command has the hash symbol functionality

3. NB: In HELIX this information is used to calculate premium from the integrated rating engine. In NOVUS this information can be inserted into the documentation.

4. The risk record is now complete.



3. Documentation

3.1 Documents Preview Panel

Wiki Guide pages: DOCVIEWER, DOCTRANS, CREATEWO, LIBLOG, Electronic Messaging


The documents preview panel provides functionality to preview the documents related to a specific policy.

To view documents for a particular policy, find the policy in the risk navigation tree on the left-hand side of the screen, right click on the documents folder and then select the view in documents viewer option.

DOCVIEWER also integrates with electronic message functionality. Please see the DOCTRANS page for more information.

Once a job has been created using the DOCTRANS program and received email notification that the document upload has been successful, a work order can now be created. This can be done using the CREATEWO program.


Documents preview panel.PNG


The documents preview panel supports the following file types:

 • PDF
 • Word
 • Excel
 • Images
 • Text files
 • Web pages

Below shows a Microsoft Word document previewed in the right-hand panel of the screen:


Word.PNG


Below is an example of a Microsoft Excel document in the preview pane:


Documents viewer preview excel.png


Below is an example of an image file in the preview pane:


Documents viewer image.png


To search the document by name, enter a partial or full name of the document into the filter box. The list of files will be filtered automatically.


Documents viewer image file search.png


To open the document, select the document in the list and either double click the name or click on the open button in the bottom right hand corner of the program.


Documents Viewer Open Documents.png


The LIBLOG program allows tracking of system and manually produced documents in relationship to a particular policy. It allows easy identification of documents produced by the system or manually entered and whether they are currently with external parties or if responses have been received.

Each time the system produces a document an entry is created to identify the type of document. Entries can also be manually created and the type of document selected from the available list. Once a document is registered it can check-out (passed to a third-party), or check-in (when a response is received). Each of these transactions are logged with a date, user ID, and identification of who the third-party was, descriptive text can also be added.


3.1.1 How to Create a Slip

Wiki Guide pages: SLIP, ERISK, Reset_Flags


Slip creation.PNG


The SLIP program is designed for the reinsurance market using various templates that can be created by the users and which are configured to be available per policy type.


Accessing the SLIP program can be done from the slip link in the ERISK program,

OR

by typing SLIP in the NOVUS shortcut box.


Risk open slip program.png


SLIP.PNG


1. Enter the risk number (If the risk has already been created (see opening an existing risk section in this document).

OR

press tab to take the next available quote number for the index

NB: up to 99 versions of a slip can be created before the process of creating a risk. However only 1 version will be in existence after a quote is converted to a risk or if the risk is created before the slip.

2. If the risk already exists, a slip version needs to be entered. This will default to the last slip number if slips have been created before the risk.

3. Select T in the option box for ‘C’reate, ‘R’eplicate, ‘T’emplate or ‘I’mport.

NB: If a template has been created for the specific policy type selected, it will appear in the middle panel:


Slip template window.png


4. Press F10 to commit your selection, Type N in slip wrapper, and F10 again to commit the process.


Slip document details.png


5. The slip will be automatically saved within the Windows filing system under dataset, year, quote/policy number. The text within the slip will be available for the production of the evidence of cover document, at which point the slip becomes “read only”.

At this stage any alterations to the slip can be made within Microsoft Word.


NB: If the INVU document management system is installed it will automatically file and index the document (a message box may be shown if the slip remains open for some time. If this occurs, exit from the dialog box, and complete the option when the slip is closed after editing).

6. Before creating an evidence of cover please complete the market process. See the market section for more information.


NB: for binder slips inclusion of risk details within a pro forma schedule and the production of an evidence of cover with automatic clauses and conditions, rather than a reinsurance slip, please contact Morning Data.

For information about specific codes to add to the slip document template please see the slip documents page on this wiki.


3.1.2 Creating a new Pro forma Schedule

Wiki Guide pages: SLIP, COV, PROFSCHED, POLISSUE, ERISK, Reset_Flags

PROFSCHED workflow.PNG


A pro forma schedule and slip are not fundamentally different in NOVUS. They are paired with their final equivalent: SLIP to evidence of cover COV and pro forma schedule PROFSCHED with the policy document POLISSUE.

The difference between them is the way they handle clauses and the access to risk level data from the risk details screens to populate the document. Templates for both pro forma schedules and slips can be formatted by the user to reflect the policy type of the company with images and layout options. These are housed in the w:\wp\XXX\templates folder.

In contrast, every document produced in NOVUS after a transaction i.e. a debit note onwards, must have a single legal company image. Additional AR’s (accounts receivable) and subsidiary companies must have their own datasets which can be provided by Morning Data.

Quote documents are single documents that are independent to other documents.

1. PROFSCHED documents are WP templates generated using MS Word. The templates available are policy type based and can be pre-formatted to meet your company's specific requirements. (Contact Morning Data for additional assistance).

The pro forma schedule document can be built from a template in which details of the goods insured, yacht insurance, property, etc. are entered. The pro forma schedule will also contain any navigational constraints and details of the clauses, which applies to the cover. The pro forma schedule is usually the client facing document, and description of the agreed insurance policy.

2. Accessing the PROFSCHED program can be done from the link in ERISK for the risk number,

OR

by typing PROFSCHED in the option box from the NOVUS shortcut box:


PROFSCHED screen.png


3. Enter the risk number (If the risk has already been created (see the opening an existing risk section in this document).

4. Select T in the option box for ‘C’reate from a dummy, or build from a ‘T’emplate .

NB: If a template has been created for the specific policy type you have selected it will appear in the middle panel listing available templates.

5. The profsched document will be automatically saved within the Windows filing system under dataset, year, quote/policy number. The text within the document will be available for the production of the evidence of cover (EOC).

At this stage any alterations to the document are made within MS Word.

6. Before creating an evidence of cover please complete the market process. See the market section for more information.


NB: for binder slips inclusion of risk details within a pro forma schedule, and the production of an evidence of cover with automatic clauses and conditions, rather than a reinsurance slip, please contact Morning Data.

7. Press F10 to commit the selection, F10 again to commit the process.


Profsched document.png

To reset flags to produce a new version of the document see the reset flags page in this wiki.


3.1.3 How to create an Evidence of Cover

Wiki Guide pages: COV, PROFSCHED, POLISSUE, ENDORSE, COVADD, cover documents, RISKEND documents, endorse documents, contract certainty, reset flags


The cover note program COV can create two styles of documents; one for reinsurance risks, and one for direct risks. For more tailored documents for direct insurance broking with specific clauses/conditions and section text added, typically expected in policy documents,PROFSCHED and POLISSUE programs are used.

Text from an endorsement (ENDORSE) can be brought into a cover note addendum (COVADD).

Once details of the document to create or edit have been added, Microsoft Word automatically starts with the relevant document opened. Once document edits have been made save the document, and close or exit from Microsoft Word.

Extra fields can be added to the cover note. See the cover documents, RISKEND documents and endorse documents pages on this wiki for more information.

Contract certainty is achieved by the complete and final agreement of all terms between the insured and insurer by the time that they enter into the contract, with contract documentation provided promptly thereafter. See the contract certainty page on this wiki for more information


Issue Cover Note.png


  1. Type COV in the option box in the NOVUS shortcut box.
  2. Add the checker and auditor system initials or name as required.
  3. Select Word and click the button cover note.


Evidence of cover doc.png


4. Review, check, print or send the evidence of cover as required then close.

5. The evidence of cover is now completed.

6. The date and method of transmission can be recorded.

NB: All styles, headers, footers and fonts can be configured to meet your specific requirements, printing on pre-printed stationary or including printed logos.

To reset flags to produce a new version of the document see the reset flags page in this wiki.


3.1.4 Creating a Binder Cover

Wiki Guide pages: POLISSUE


Binder cover notes are prepared from the pro forma schedule after the policy has been converted to a firm order and the market added.

The templates available are policy type based and can be pre-formatted to meet your company's specific requirements. Contact Morning Data for additional assistance.


POLISSUE.PNG


1. Type POLISSUE in the NOVUS shortcut box

OR

Select the policy from the risk details screen

2. Press F10 or click proceed.

3. The policy document is now completed.


Completed policy document.png


3.2 Market screen

Wiki Guide pages: MART, pool, market version numbers, contract certainty, gross markets


The market program MART notes all parties involved: insurers, silent agents, co-brokers, and clients which are all displayed on the same screen to create a complete view of both sides. This means that the market can cater for multiple clients.


The first pass at creating the market for a risk/policy will set up all sections identically. If any changes are required for one or more sections, amendments can be made afterwards. A pool of insurers can be created who will write the risk together.


Market set up and sign down.png


1. Tab to accept the policy number offered or type in policy number you require

2. The latest known year will be offered, tab to accept

3. On the first pass all will appear in the section/type Field

4. On the first pass, 01 will appear in the market version number (MVN) field. Subsequent market version numbers can be used to reflect midterm changes after transactions have been processed against the current relevant market. See the market version numbers page on this wiki for more information.

5. The first line is expected to be for the client, or first of the client lines. Select the relevant code using F9 to display a list of values. The total percentage of the client lines should amount to 10% and the total signed lines of the insurers/brokers should amount to 100%.

 • A client is denoted with an asterisk, ‘*’, 
 • An insurers/other side is denoted as a full stop (period) ‘.’
 • A co-broker is denoted with a dash ‘-’


6. The market can be configured (Lloyd’s/bureau lines will require dates to be entered to confirm with contract certainty regulations). Open markets can leave this blank.

The amount of total commission in (including brokerage and commission) from each part on the insurer side is entered in the in column and the amount of commission offered to the client side is entered in the out column. This matrix will be used for all transactions in both directions during financial processing.

7. For N (net of client discount) market configurations, the comm in field should reflect brokerage amount only.

8. Click commit. The market consolidation screen will appear and an audit trail will print to the local printer.


Market View enquiry.png


9. The market is now complete.

For more information on gross markets see the gross markets page on this wiki.


3.2.1 Market Enquiry

3.2.2 Net markets in NOVUS

Wiki Guide pages: TRANPT

A net market is where the amounts distributed to insurers and silent agents are after deduction of client commission. Such markets often carry various taxes which are based on the order percent and, like client commission, are deducted from the gross premium before distribution to insurers.


How NOVUS handles a net market

NOVUS markets support working either on 100% of order or signing the market to the order percent, then using gross premium figures. The second of these methods is recommended. With a net market it would be difficult to accommodate client commission within the market, as provision to recover this commission would need to be applied to all commission sensitive parties including any silent agents which linked to insurer lines.

To configure a net market, the net of gross field on the MARKET_HEAD field must be set to N. It is possible to alternate between net and gross for a given policy fresh market will need to be configured as the copy from process will not allow this operation to take place.


HELIX market structure

There is a single line for the retained account so it is relatively easy to apply brokerage to this line to cover the client discount.

Subscription Commission Brokerage
Client 100% 10%
MDL (retained account) 100% 10%


Subscription commission brokerage

CLIENT * 100% 10% MDL (retained account) : 100% 10%

A £100 premium hits the market and is passed to the retained account which then puts £10 to ‘brokerage’ from which the client discount is paid. The net result is that the client pays £90 and the retained account receives £90.


All HELIX markets have been set up as gross. With the advent of the net feature these can now be set up as net if required – in which case there will be brokerage on the retained account. Before proceeding with this change remember that the net markets store the client commission in a different location in the database.


General net market solution.

The flag in the MARKET_HEAD field (The net/gross (N/G:) field) should be set to N.


Market set up and sign down net gross.png

The client commission is still entered into the market in the usual way but the system will make an offset entry into a separate column ‘behind the scenes.’ This means that the consolidated market will have zero client commission but the commission is still known for the TRANPT program to perform the appropriate transformation.

Entries for silent agent and underwriters continue to be made as for a gross market. Note that silent agent commissions work correctly. For a gross market, the figure entered into the MART program will be based on order percent. In the case of a net market the figures will be based on the ‘net gross’ figure i.e. then gross figure after deduction of taxes and client commission.

The SIGNFIX program is automatically invoked from the MART program when a market is entered that requires signing down.


Here is a worked example of a net market:

Gross premium 780,000. 7.5% order. Client commission 20% (of order), 10.5% taxes (in total and of order%)


GROSS PREMIUM 780,000
Less taxes scaled to gross 81,900 actual taxes are 7.5% of this figure
Less client comm. scaled to gross 156,000 actual commission is 7.5% of this figure
‘net gross’ = 542,100
Order % after deductions 40,657.50
If the market comprises a single insurer with 15% brokerage then the transaction will appear in the ledger as:
Client * 40,657.50
Insurer . 36,591.75-
Brokerage 4,065.75-
0.00


3.2.3 Takaful Net markets

Wiki Guide pages: Takaful, PARTNER, MART, EMART


If the Takaful system flag has been set to ‘Yes’ in the SYSP program, the PARTNER program can be used to tag records with a Wakala account. The Wakala account is used to collect fees in Takaful i.e Wakala becomes an alternative to brokerage but is analyzed into the nominal ledger as a silent agent because of its dash suffix (‘-’) rather than the brokerage nominal ledger account.


It is perfectly acceptable if required for the Wakala account specified in the PARTNER program to be set to the partner code itself. There is no ambiguity between the two as the subscribing partner code will be configured in the market with a dot (‘.’) suffix whilst the Wakala record will be configured as a silent agent (‘-’) suffix.


If a security tagged with a Wakala account is used in a market, the line must be set “to stand”. On completing that security’s subscription line by leaving the PPW field, the MART program will produce a pop-up window containing the Wakala account. Make sure any brokerage has been specified at this stage.

Market Wakala percentage.png


The Wakala window requires a percentage amount to be specified. In the example above, the percentage entered is 8% so the system builds a new record automatically for the Wakala account with (‘-’) suffix with the commission set to the Wakala percentage multiplied by the subscription of the Wakala initiating record divided by the order percent:-

Wakala_comm = Wakala_percent * :Wakala_initiating_subscription /order percent.


In the worked example, the Wakala_comm is set to 8 i.e. 8 * 25/ 25.


Market set up Wakala lines.png


If the user deletes either the Wakala line or the Wakala initiating line, (prior to any transaction), the system will delete both lines as the Wakala line is dependent on the initiating line.


In the above example, the Wakala originating line must attract 7% commission-in, but in addition, must cover the 8% commission to the Wakala account. The system achieves this by writing the ‘additional’ commission against the Wakala originating line, held in a separate field, but not visible on the screen. However, it can be seen by navigating to the Comm_In field and pressing KEY-MENU (f5) and shown below.


(Because this market also happens to be a ‘net’ market, there is also a balancing commission adjustment to the client commission of -20% which can be seen by navigating to the client comm_out field and pressing KEY-MENU.) Both these fields can be better seen from within the EMART program as there are certain navigation restrictions within Wakala lines in MART.


Wakala brokerage adjustment.png


The 8% commission-out on the silent agent line will become 2% of the gross in the consolidated market because this market is a 25% order.


Applying the same principle to the Wakala initiating line (called the ‘PRF’ line) the commission-in (7%) becomes 1.75% in the consolidated market but added to this must be the 2% to pay away to the Wakala line making 3.75% in total. Hence for all lines the amount paid/received is given as:-


Amount paid/received = ‘gross’(*) * percent of gross for premium where percent of gross is the signed line less commission

and

Amount paid/received = gross * signed line for claims.


Note that in a net market the ‘gross’ in this case is the true gross less client commission so the sums for a gross of £100 are carried out on an £80 figure – also called the net-gross.



3.3 Transaction screen

Wiki Guide pages: TRANPT


A transaction is processed on the system first before any supporting documentation such as a debit note is produced.

1. The TRANPT program can be accessed from typing TRANPT in the NOVUS shortcut box.

OR

Selecting the type of transaction required (normal processing, consolidated transaction, or non-templated transaction) dropdown and clicking the go button from the right-hand side of the risk screen.

2. The following screen will appear:


Transaction Processing Market Set up.png


3. Tab through the entry fields to accept the default policy number, year and insured name. The transaction can, optionally, be tagged with an endorsement number, however this field should be left blank for an original premium.

A transaction can be for one, or all, sections, but for an original premium type all

One of the following transaction types is required before any other types of transactions can be processed: original premiums, minimum deposit premiums, declarations and first additional premiums.

Entry details can codify a tag to explain the specifics of this transaction such as: 01Q09 (first quarter 2009).

4. Enter the premium amount against one or more sections. This will be populated from estimated GWP (gross written premium) on the section of the risk record if this has already been completed.

5. Select the payment terms, how many instalments 1-99, and frequency ‘M’onthly, ‘Q’uarterly, ‘F’our monthly, ‘H’alf yearly, ‘A’nnually, a delay for the first payment if required, all subsequent instalments if required, or leave blank.

6. The system will calculate all amounts and frequency dates and leave the cursor in the taxes and fees section.

7. Press F9 for a list of the taxes and fees configured in this demo system and select the relevant tax or fee required. NOVUS defines a tax as a percentage applied to all instalments which can be collected with the first instalments, and a fee as an amount of money collected at the start. (see precedence taxes section).

8. Once the transaction has been configured as required click on the proceed button. The transaction processing full breakdown will appear, by section, instalment, and party lines.


Provisional Transaction.png


9. The transaction can be split into two or more currencies by percentage if required by clicking the currency split button.


Currency split.png


10. The transaction is now complete


Completed transaction.png


Additional permutations and effects of precedent taxes co-brokers and Wakala calculations based on net or gross can be found in the Takaful page on this wiki.


3.3.1 Precedence Taxes

NOVUS provides for taxes to be set up to debit a party or role, for example client '*' or 'JAMESG' (engineering inspectors), these taxes can be based on based on 'G'ross, 'O'rder percent, 'N'et of client commission or 'S'ums insured. It also allows for tax to be applied to each instalment or bought forward to be charged with the first instalment.

NOVUS provides for the tax to be deducted from the gross premium along with the client commission before the market apportionment takes place. If a tax of 5% on order on a 50% order was set to precedent and the client enjoyed 20% commission, then the £200 original amount will be factored by order to make £100, £20 to the client commission, and £5 tax. The market then may dictate there was 10% brokerage and so 10% of £75 (£100-£20-£5) will be collected as commission in.


Taxes and fees.png


This is useful for MGA’s (managing general agent) where taxes should be known about but do not display appear, thus are deducted before the market percentages come into force.


3.3.2 Transaction Enquiries

Wiki Guide pages: ETRAN

The order and brokerage percent are show in the labels to the right of source/destination currencies in the ETRAN program.


ETRAN search.png


For unconverted transactions both outstanding amount in destination currency and converted date would be empty. Once the transaction would be converted/partially converted, the converted date would indicate the date of last conversion.


3.3.3 Transaction Listing

Wiki Guide pages: TRANLIST

The TRANLIST program allows searching by the same transaction number, the same year, or policy number. The same day date range can be used for first and last date of transaction.


Transaction Listing.png


The grid with transactions occupies less of the TRANLIST screen space.


Tranlist results.PNG


The title of the date column 'ins. date indicates the date instalment is due.


Transaction Listing Report.png


Section letter, section type, and title added to the TRANLIST program grid and report using the column customisation button in the lower right-hand corner of the screen.


TRANLIST Section letter and type.png


3.3.4 Creating a Debit note

Wiki Guide pages: DEBIT


After the transaction has been confirmed in the transaction screen by clicking OK (see Transaction screen section), NOVUS will display the debit/credit note production program. This screen can also be accessed by typing DEBIT into the NOVUS shortcut box.


1. Tab to accept the policy/risk number

Debit Credit note.png


2. Press F10 to commit or click debit/credit note button..

NOVUS will allow debit notes for information only to be processed for the original assured if required, and will produce debit notes for each client if there were to be more than one.

3. The debit note will appear, noting the transaction details, the discounts and taxes and fees applied, the instalment details if relevant and the default banking details for the bank used for the currency in which the transaction is raised.


Debit Note.png


3.3.5 Producing a Closing

Wiki Guide pages:DEBIT, CLOSE, Reset_Flags


1. Click on the closings button at the bottom of the DEBIT program

OR

Type CLOSE in the option box from the NOVUS shortcut box.

2. Closings are able to be prepared for bureau and open market partners. The program also allows silent agents and co-brokers credit notes to be produced.


Close.PNG


3. Open market partners appear in the first column, bureau’s in the second, and silent agents in the third. Each column will produce documents of similar style, but each column is processed in turn.

4. The bureau closings can be linked or delinked, stage 1, or S&A


Closing advice.png


LPAN Delinked.png


5. The closings are now complete


To reset flags to produce a new version of the document see the Reset_Flags page in this wiki.


4. Claims and Transactions

This module shows the workflow of a claim and highlights the main features of each program used in the claims system.



4.1 Codes used in the claims system

All the codes are user defined, although category code may use standard codes across the insurance industry.


Code Description
Peril Code level at which limits, and excess are attached to a policy. The peril code comes below section and enables different sets of limits/excess to be used for different types of loss within a section. Can be null.
Cat Code name used to describe loss
Location Code location of loss
Loss Date Qual date of loss, date of notification, etc.
Loss Status Code confirmation sent, with insurer, etc.
Analysis Code code that can be used for reports


4.2 Claims Processing

4.2.1 The Claims Menu

Wiki Guide pages: CLMMEN, Claims


CLMMEN main screen.PNG


The CLMMEN program displays the main claims system menu for the claims module. The policy must exist on the system, there is a LOV (list of values) on the policy field that lists all claims on the system (this may need some attention to eliminate completed claims from the list). If policy number is left blank, next field will take the cursor to the claim reference field. This also has an LOV. For a new claim remove any existing claim reference for the policy, and tab to the required option field.

For more information about claim processing and programs, please see the Claims page on this wiki.

4.2.2 Setting up Limits

Wiki Guide pages: LIMITS, ERISK, CLMMEN


The LIMITS program is the starting point of the claims system. It can be accessed from the ERISK screen; the policy tasks drop down menu or from the claims menu CLMMEN program. Most users wait until they have a claim before they input limits, but the ERISK program will populate the limits table directly for some policy types.


Limits.PNG


Enter the required peril code (or leave blank) and the limits base currency. Limits in other currencies can be added to cater for multi-currency claims. The user enters the currency and rate of exchange with regard to the limits base currency, NOVUS calculates the limit and excess.


4.2.3 Entering a Claim

Wiki Guide pages: CLMMEN, claim entry,claim entry history log


The CLMMEN program is at the heart of the claims system. For a new claim entry (option 2), a unique claim reference will be allocated by NOVUS. This will be based on the pattern of previous references but can be replaced with any text string provided that it does not already exist in NOVUS as a claim reference. The claim entry history log (option 4) shows all activities on a claim, items added, modified, and deleted.


CLMMEN screen 1.PNG


Clicking the proceed button will display further details for the entered claim on a second screen.


Page 1 of 2 of the CLMMEN program


CLMMEN page 2.PNG


Most of the fields on the first page are optional and their use can be determined from the tooltips. The claimant code appears on this screen as it may not necessarily be the market client. All the code fields have LOVs.

The peril code assigns the correct set of limits to this claim. There is an LOV on this field, which shows the peril codes created for this policy/year/section.

In the claim status box, the claim status code has an LOV, it is an optional code (‘O’pen, ‘C’losed, ‘D’enied, ‘R’eopened) that is very useful for later analysis.

Loss detail records of the claim are kept in a history log - even if they are deleted from the claim entry screen.

Incurred period: This field must be formatted thus: 05M19 – meaning fifth month 2019. Further details can be added to the action log if required.


Page 2 of 2 of the CLMMEN program:


CLMMEN page 3.PNG


Type: RES or INC have the same meaning for the system and are interchangeable, RES is used for direct insurance, INC (total incurred) is used for reinsurance. Other line types are:

  • CLM for the claim record
  • REC for a recovery from a third party
  • FEE for any type of fee (surveyor, etc.)
  • DED (Deductible), FER (Fees Reserved)
  • TPL (Third Party with Limits)
  • PAY (Payee)
  • REC (Recovery)
  • VAT for VAT

If REC, FEE or VAT are entered an IBA (insurance broker account) account code is required, for other codes this field is not entered. A RES or INC record must exist before the claim can be committed.

Account displays a list of values (LOV) for entry.

Code: this analysis code is suitable for being used in custom reportage at a later date.

Amount: Amount from ground up in the calculation currency. This is the gross amount of the claim (NOVUS takes care of order percent and excess) in the currency of the claim.

FGU in USD: Shows the calculated amount.

Sp.: Suppress claim processing on this record (Y or N).

On commit, or clicking save, the limits/excess are 'smeared' across the different currencies (for multi-currency transactions) and the settlement lines are calculated.


4.2.4 Claim Status

The claim has been entered into NOVUS, there are records in the claim history table, limit/excess have been spread across multi-currency transactions, the calculator has written the settlement amounts due and the claim confirmation, claim summary sheets and PCA can be produced.

Using the command console reminders can be sent to users if the claim confirmation has not been printed in a specified number of days.


4.2.5 Claim Acknowledgement

Wiki Guide pages: claim acknowledgement, CLMMEN


A claim acknowledgement is produced by the CLMMEN program option 3. It produces a Word document for the claim reference which can be sent to the claimant, the market client or the insured (from risk). The format and content of this letter can be tailored to the users’ requirements. Click the proceed button to produce the document and save the resulting Word document for future reference.


Claim Acknowledgement Word doc.PNG


4.2.6 Claim Summary Sheets

Wiki Guide pages: CLMMEN


CLMMEN option 6 produces summary sheets for the claim. These can now be viewed/printed on a RES/INC or CLM basis (if a CLM record exists).


4.2.7 Provisional Claim Advice

Wiki Guide pages:CLMMEN, claim/loss advice, claim discharge sheet, settlements made on a claim, provisional claims advice

Option 5 in the CLMMEN program produces a provisional claim/loss advice document.


CLMMEN Claim Loss Advice.png


This Word document can be sent to all (re)insurers in the market. The (re)insurers can be selected from the list in the market denoted by an asterisk (*). This could be confusing as the asterisk displays a list of insurers instead of clients.


CLMMEN Provisional Claim advice.PNG


Option 8 produces a claim discharge sheet document for the claim. To view any settlements made on a claim use option 9, claim enquiry.

For further information see the provisional claims advice page on this wiki.


4.2.8 Posting to the Ledger

With the direct payment option, the (insurer sends payment direct to claimant/insured) If direct payment is selected in either of the posting programs the transaction goes to the direct payment table, not the IBA.


4.2.9 Post to IBA or Process Direct Payment

Wiki Guide pages: posted to the IBA, IBA user guide, REQBUILD

The transaction will be posted to a pending table that allows documentation such as CP13 and LCCF (Lloyd's claim collection form) to be printed in a draft format in order to get approval from the insurers/syndicates for the transaction before it is posted to the ledger. Open market closings cannot be produced with the transaction in the pending table

Only one transaction per currency per claim reference can be held in this pending table. To post another transaction in the same currency on the claim reference the original transaction must be posted to the IBA or deleted.

For more information about the IBA ledger, please see the IBA user guide page on this wiki.

REQBUILD and REQPAY allow for division of duties between the person creating the requisition and another person being the requisition payer. This enables the system to create cash entry records and match the transactions selected.


4.2.10 CP13 (Pending)

Wiki Guide pages: CLMMEN

CLMMEN option 8, CP13, lists the transactions for the claim reference that exist in the pending table. The user selects which option documentation is required. CP13 creates a Word document without further user intervention


4.2.11 Closings LCCF etc.

Wiki Guide pages: CLMMEN, LCCF

If the transaction is not in the pending IBA table, CLMMEN option 7 must be used., The LCCF option will display goes to three further screens for additional information currently not in the database. For further details, please see the LCCF page on this wiki.


CLMMEN LCCF details.PNG


4.2.12 Post Direct to IBA or Process Direct Payment

Wiki Guide pages: CLMMEN, CLOSE, templates, close documents, Accounting

CLMMEN option 9 enables the insurer to post to the IBA or process direct payment. if not direct payment post to the IBA. If the payment is for the IBA, The transaction will go into the IBA ledger and will appear in all accounting reports.

Entering ‘Y’ into the direct payment box ensures that the payment will be made directly between the insurer and claimant.

If the direct payment field has a ‘Y’ entry, the payment will be posted to a direct payment table with a ‘D’ prefix transaction flag. This that will not appear in the company accounting records or in any accounting reports.

Debit notes and LCCFs are printed from the CLOSE program, not from within the claims module, whether or not direct payment has been selected.

If direct payment is selected in either of the posting programs the transaction ends up in the direct payment table, not the IBA.

Document fields and templates can be customised to produce the desire output document. A full list of applicable fields can be found at the close documents page on this wiki. Other pages associated with accounting functions can be found in the Accounting page.


4.2.13 Posting the Transaction

Wiki Guide pages: EPERIOD, statement flagging

The two posting screens are very similar. On entering the dates and currencies the outstanding lines appear in the multi-row block. Which lines are settled and how much is at the discretion of the user, e.g. a Fee line may be put on a separate transaction or the claim line may be part settled, to be fully settled later.

After selection the item/amounts from the list, the choice of direct payment is offered – see above for implications of choice.

Commit will post the transaction to the selected area. If part settlement is selected, then return to the claim entry screen page 2 and commit to redo calculations.

To enquire about period summary totals, full details of the end of period summary, with drilldown for further details of the summary information use the EPERIOD program.

Items can be suppressed from appearing on statements. please see the statement flagging page on this wiki for further information.


4.2.14 Claim Enquiry

Wiki Guide pages: CLMMEN

CLMMEN option 12 displays an enquiry screen that shows all settled lines on the transaction.


4.2.15 Claim Status

Wiki Guide pages: CLMMEN, CLOSE, CLMHIST

The transactions for the claim are either in the IBA or in the direct table. Closings can be produced for all parties with the CLOSE program (outside of CLMMEN) for records in the IBA ledger and the direct table. Transactions posted to the IBA will appear in all accounting reports.

A full history of all records entered in the claim entry screen can be viewed using the CLMHIST program, which includes lines deleted from the screen.

A full history of all settled lines can also be viewed.

Claims summary sheets can be printed on a res/inc or clm basis. It is recommended that the claim is recalculated using the claim entry screen after a settlement has been made.


4.2.16 Reinstatements

Wiki Guide pages: CLMMEN, LIMITS, REINSTATE

Some policies have the need for reinstatement. This means that once a claim or collection of claims exceed the primary limit of the risk, a further reinstatement premium is required to establish the original level of cover.

The easiest way to understand reinstatements is to follow a worked example:

The policy has a maximum sums insured of 10,000 with two reinstatements. If a loss for 3,000 occurs then a reinstatement premium must be paid to reinstate the cover back to 10,000).

This situation continues until such time that 20,000 (two total losses) have been paid whereupon the policy continues to pay out a further 10,000 but no reinstatement premiums apply.

Therefore, a policy with two reinstatements has the capacity of 3 total losses – or equivalent value by way of smaller losses. So the policy initially has a capacity of 30,000.

Before reinstatements can be configured in NOVUS, CLMMEN option 1 policy limits must be created. Below is a typical policy configured in the LIMITS program:


CLMMEN Policy Limits.PNG


With this in place the reinstatements can be created using the REINSTATE program:


REINSTATE.PNG


The two reinstatements are different – this is important for the understanding of how they work:


PwrtT: Pro rata with respect to time. For example, a claim for a loss incurring exactly mid-term in the policy will be reinstated at 50% of the original pro-rate premium. Unlikely, but this could differ between cycles.
Prem: This is the proportion of the reinstatement vis-a-vis the original premium, expressed as a percentage. This could differ between cycles.
Brok: This is the proportion of the brokerage vis-a-vis the original brokerage, expressed as a percentage. This could differ between cycles.
SL. This indicates how the claims should be ranked – by ‘S’ettlement date or date of ‘L’oss. This must be the same for all cycles.
Cons %: Percentage of this reinstatement cycle consumed.


Calculation: The calculation of the reinstatement premium will look at the date of loss (if PwrtT = ‘Y’) and compare the loss with the original maximum sums insured and then apply a scaling factor the premium percent. If the original premium was 150 and the first loss (3,000) was in on the 1st Feb 2015 then the calculation will be:

3000 * 339 * 150/(365 * 10000) i.e. 41.80

Where the proportion of the loss is 3000/10000 and the remaining period of cover is 339 days.

The claim settlement when processed to the ledger will be accompanied by a reinstatement premium for this amount. The maths is slightly different for limits defined in terms of an excess as against a deductible but in both case such a deduction will be embedded into the calculation to ascertain the payable.

There are two important issues to consider which are interconnected. If the ranking of reinstatement premiums is by settlement date then the calculations for different losses simply follow each other chronologically – as they are posted.

If, however, the ordering is by loss date then it may well happen that a claim is made for an early DOL (date of loss) but this is processed after a claim for a late DOL which takes priority. This means that the two losses get apportioned differently into the cycles.

It may be that the first processed (but late DOL) claim gets moved into a different cycle which affects the calculation of this claim to the point that it perhaps should not have been settled at all – or only partly so.


As already alluded to, if a claim gets moved into a different cycle then its calculation will need to be re-done.


For example, a typical situation might be as follows:-

1. Previously settled 3,000 (with reinstatement) for a loss on 01-FEB-15. Limits and reinstatements as above apply and priority is by DOL.

2. We now receive notification of a claim for a DOL of 23-JAN-15 for 9,000. This needs to be processed against cycle 1 conditions and take priority over the first claim which now needs to be recalculated.

3. When recalculating the loss for 01-FEB-15, 1,000 of the claim will be processed against the conditions in cycle 1 and the remaining 2,000 will be processed against the conditions in cycle 2.

As the brokerage is different and a strict audit is necessary, a return reinstatement premium for this loss must be raised and a new reinstatement debit note generated.


How NOVUS manages date moves


On entering details of a new claim, provision is made for settling that claim. This is done when calculating. By inspection of the loss dates of previously entered claims (that may not necessarily have been processed yet) the program may force other claims to be recalculated. Such claims are flagged as in need of recalculation and are prevented from being processed to the ledger if not already done so.

The user is advised which claims references have been shunted and in need of recalculation and the user should note these and recalculate them. If claims have been processed to the ledger then this may result in having to raise a contra debit note.


NB: By making provision for a claim at the outset means that processing to the ledger or not can proceed without affecting other known claims.


As claims are entered, the consumed percentage (Cons %) REINSTATE is incremented so at any time one can see what proportion of the claim can be processed into the current cycle and what will overspill to the next cycle.

Policy capacity will be consumed as claims continue to be received. Clearly, on hitting the 100% level in one cycle will cause the remainder of the claim to cascade into the next cycle.

Reinstatements apply for all processing in the first two cycles (on our example) but claims falling into cycle three are settled but no reinstatements apply. Once the 100% consumed level in cycle 3 has been reached the policy is no longer able to pay out.

Is it not practical to apply reinstatements through NOVUS for policies which already have processed claims. Reinstatements have to be configured and applied to the policy before the first claim is processed.


4.2.17 Earned to Incurred’s (E2I) reports

Earned to incurred is the premium that has been earned to the claims incurred. For example: if a policy of £1000 is 6 months through its period, the earned premium is now £500. If there is a claim of £100, the earned to incurred is now £400.

To run earned to incurred figures (E2I) / stats, on the left-hand side of the NOVUS home screen there are 5 option bars: risk, quotes, claims, reports and accounts. Select the reports option bar to show the screen below:


Universal report generator.PNG


Type E2I into the report name dialog box and your available options will show in the list. Select the desired report.

Double click the E2I for NOVUS report entry, and fill in each parameter fields shown below.


Universal report generator results.png


Choose the relevant years of account, access to data will be available for all years where data has been entered into NOVUS.

i.e. from 2014, to 2019, contract 03266U, cover holder all, section all, cut off period 201906. Currently the system only permits reports by contract number. There are 3 options at bottom of screen: view report in Internet Explorer, open report in Excel, or print report.

There will be a separate triangulation for each year of account as it all depends on how many years are requested.

The trianglations should look like the screenshot below when running E2I’s every month.


Triangulations 1.png


There is a running totals section within the E2I, with monthly net premium and monthly running net premiums visible for each month. Claims and fees are also displayed.


Triangulations 2.png


The screenshot below shows the presentation sheet - the replacement for the E2I from Brass.

The configuration is similar to the legacy Brass E2I and is split by each separate YOA followed by gross, net prem etc. Compared to Brass E2I, net earned will be different, as Brass was running so-called triangulations on 12ths but NOVUS E2I’s calculates 24ths which is the correct way when involving triangles.

There are several new columns like settled claims, and fees, total outstanding, and total incurred. The presentation sheet is split by section type; in this case it is B2 only.


Triangulations 3.png



4.3 Transactions

Wiki Guide pages: TRANPT, RISK, RISKEND, ENDORSE, TRANREV, reset flags


It is important that the integrity of a risk record is maintained once an accounting transaction (TRANPT) has been processed, as a consequence access to the risk record RISK will be restricted to view only. Once this occurs, the user will be warned accordingly and redirected to the RISKEND risk endorsement program.

Amendment to the risk record may simply be required to correct data input errors or where a change to the terms of the policy/contract has arisen. Such changes are tracked as a matter of good housekeeping and/or for compliance using the RISKEND program.

The ENDORSE program enables the creation and editing of endorsement documents; either an London MRC (Honeycomb) endorsement or a similar single design endorsement.

To reset flags to produce a new version of the document see the reset flags page in this wiki.

If the endorsement is as a result of a change in made the RISK program use the RISKEND program first. The TRANREV program can be used to reverse a transaction.


4.3.1 Incurred month formatting when entering premiums

Wiki Guide pages: TRANPT, Close Documents, SND, FUNDALLOC


There must be an existing risk, and market created in order for to create a transaction. After logging into NOVUS type TRANPT into the NOVUS shortcut bar and click the launch button with the mouse.


Tranpt.PNG


In the transaction processing screen, enter the relevant details i.e. contract number. Year of account, section and the type is always PBX for the first transaction with original premium displaying on the bordereau. In the entry details dialog box the details must be entered as shown:

The month number must be in numeric form followed by the letter ‘M’. The quarter number must be numeric followed by the letter ‘Q’. For example: June 2019 should be entered as ‘06M19’. Tab into the next field which displays the year and month (6th month 2019), enter the currency, installments, and fees.

With the highlighted section filled out correctly as above, the data will then go into the E2I’s under the month entered.

All highlighted boxes and sections in the TRANPT program must be completed. Additionally, if the frequency is denoted as annual, the number of days from inception of the contract through till the date it needs to be paid must be completed.

For example:

Incepts on 1st June 19, Oct 19 bdx needs to be paid on Friday 13th February so number of days from inception to 13 Feb 2020 is 257.

In the LPAN close documents (London premium advice notice) and closing instructions amend the SDD on the LPAN another way.

In the taxes & fees area of the TRANPT program, code 'A' for agents bdx commission should be used instead of 'C' for cover holders commission. This will stop any errors occurring due to lower case character entries. Lower case c' is used for profit commission entries.

Bureau signing number and dates against transactions on the system can be made using the SND program.


Provisional Transaction.png


The breakdown of the figures will be correctly calculated, and will match the bdx transaction sheets.

Below shows a copy of the LPAN to show all four sections under one transaction.

Highlighted boxes show AP/RP, T No, gross and net amounts.


Lpan rp1.jpg


Section A gross ($120.00) net ($91.20) net abs ($85.20) RP


Lpa ap1.jpg


Section B gross $474.00 net $360.24 net abs $336.54 AP


Lpan rp2.jpg


Section C gross ($24.00) net ($18.24) net abs ($17.04) RP


Lpan rp3.jpg


Section D gross ($24.00) net ($18.24) net abs ($17.04) RP

If the overall amount is an RP (return premium) enter the transaction as shown below.

Gross premium as: - section A ($888.93), section C $50.00.


TRANPT RP.jpg


As the RP is going to be bigger, ensure the RP amount is positive in the taxes & fees, whilst making the AP (additional premium) amount a minus in the taxes & fees as above.


Provisional Transaction rp.png


Here is a copy of the LPAN to show all sections under one transaction as an overall RP.

See highlighted boxes to show RP/AP, T no, gross and net amounts.


Lpan rp4.jpg


Section A gross ($888.93) net ($711.14) net abs ($666.69) RP


Lpan ap2.png


Section C gross $50.00 net $40.00 net abs $37.50 AP

See the FUNDALLOC program to modify funds on a transaction.


4.3.2 Incurred month entry for paid and outstanding claims

Wiki Guide pages: CLMMEN


After logging into NOVUS, type CLMMEN into the NOVUS shortcut bar and click the launch button.


CLMMEN shortcut.PNG


The claims entry screen is shown below. Highlighted are the fields that must be completed. Highlighted numbers are the options that are used the most often: 2, 4 and 5.


CLMMEN main screen 2.PNG


To enter a claim, enter the policy number and other information required as highlighted, click the required selection and tab to the next field. The relevant number will appear in the required option dialog box. Click the proceed button.


CLMMEN screen 1.PNG


Type the bdx month in the loss details column and section type if there is more than one. Then click save/next page.


CLMMEN page 2.PNG


CLMMEN page 3.PNG


The claims entry system is incremental. Each month claims and fees are added on top of the last amounts that are shown on the screen.

DO NOT INCLUDE THE OUTSTANDING FEES IN THE INCURRED.

THE INCURRED AMOUNT EACH MONTH IS THIS MONTHS PAID CLAIMS (CLM), PAID FEES (FEE) AND OUTSTANDING LOSSES ADDED TO THE PREVIOUS AMOUNTS OF CLAIM (CLM) PAID FEES (FEE) TO WHICH THIS FIGURE WILL BECOME YOUR INCURRED FOR THIS MONTH.

Once this month’s claims have been added, the figures should change.


CLMMEN page 3 additional fee.PNG


Tab to the bottom and click the save button.


CLMMEN Calculations.PNG


Once save has been clicked, the calculations completed dialog box will appear. Click OK exit the claims entry screen until the claims system menu screen is visible.

Select option 9 'Post to IBA and click proceed.

Please ensure that once in the IBA screen (option 9), the date in the details dialog box is entered in the following format: 06M19. Tabbing to the next field will fill the log form date entered. If there is more than one section ensure that the section type is entered after the contract no. (FIRE, LIAB, HO etc.).

Always type Y at this stage so that the CLM or FEE can be settled. Tab through the fields until the last box and click save.The screen will display a transaction number and confirmation of posting to IBA.


Clmmen Transactions.PNG


Please note that transaction numbers will only be displayed for amounts that need collecting such as:paids and fees settlements. Transaction numbers will not be displayed for outstanding amounts.


4.3.3 Non-Templated Transactions

Wiki Guide pages: TRANPTN, non-templated transactions

In the non-templated transactions program (TRANPTN), amounts for each party can be specified. A non-templated transaction still requires a market – amounts can only be specified for parties which exist in the market. For further details see the non-templated transactions page in this wiki.


4.3.4 PRC Transactions

Wiki Guide pages: PROFCOM

The PROFCOM program allows you to create a PRC (professional regulation commission) transaction comprising an insurer amount, a broker amount and a cover holder amount

The tax must be structured to debit all insurers and credit a pot account. The user enters the split between (all) insurers, (all) clients and pot account. This entry in the PROFCOM program must sum to zero. This means that the insurers debit can go entirely to the pot account or some/all of it can be passed to the clients (cover holders).


4.4 LPANs & Closing Instructions

Wiki Guide pages: CLOSE, TRANPT, REPGEN, CONVRPT, Customised reports


To create LPANs type CLOSE in to the NOVUS shortcut bar, and click launch.


Close launch.PNG


Type the transaction number into the highlighted field. This screen is the same as the TRANPT program screen.


Close LCCF.png


Make sure the relevant boxes in the PAN options section are completed.

The screenshot below shows the resulting LPAN, all information should be correctly entered into the correct areas.

The brokerage box (19) is calculated automatically to 7 decimal places if needed (this has been created in the risk record) so there is no need to alter it.


LPAN.png


To run the ancillary bordereau closing type REPGEN into the NOVUS Shortcut bar and click launch.


REPGEN shortcut.PNG


Scroll down until the CLOSE_INST report is highlighted, then click the go to report button.


Close inst repgen.PNG


The report parameter entry screen will be displayed in the parameter entry field. Enter or select the transaction number.


REPGEN transaction list.png


Enter the transaction number, click on the Excel button at the bottom, to produce the closing report.


Close inst excel.PNG


The page orientation may need to be altered and column widths adjusted; the >surplus license details should also be added to the closing.


The CONVRPT program supplies the user with a report for a range of transactions that have been converted.

The program asks for a date range for the transactions and the division code required. If the user requires all divisions all can be entered.

A full list of other reports available are available at the REPGEN page on this wiki. Customised reports can also be created if required.


5. Ancillary Tools and Applications

5.1 Uploading a file to NOVUS

Wiki Guide pages: file upload

The following explains the procedure to upload a file such as a template document into the test system:


File upload.PNG


1. Select the file upload wizard at the top right-hand corner of the NOVUS dashboard.

2. Click next and navigate to the drive and source folder required.


Template file to upload.PNG


3. Click the file, or files, to upload to NOVUS and add the policy number if appropriate.


File Destination Details.PNG


4. Choose which option if the file with the same name already exists in the destination folder, and click next.


Existing Files options.PNG


5. Confirm the selection and click next.


Confirm file selection.PNG


6. Click finish when file upload wizard completes.


File upload complete.PNG


7. The files will be visible in the navigation tree under the policy number.


Policy files in document tree.PNG


For more information please see the file upload page on this wiki.


6. Bordereau Management

Wiki Guide pages:RISKNEW, INBORD

NOVUS endeavours to meet changing Lloyd’s standards. The system produces the general all included bordereaux and it is deemed the requirement of the client company to ensure all data fields are populated for the mandatory country requirements. NOVUS will lead the client user to fill out, for example, the NAIS (North American industry classification system) code for US partners, or the fiscale code for Italian clients, but cannot force the user in all circumstances to complete this data.

NOVUS will house the risk data that entered into the system via the RISKNEW program screen. This program will use the relevant section type and risk items together with the premium, policy limit, section limit and excess.

The risk details (granular data on multiple premises locations for example) will be housed in the in the risk details screen (the RISKDETAH program in NOVUS).

Here, potential multi-location details are added with individual risk items that each enjoys as coverage which maps, applies, or calls on the correct sections, and carries the rate, premium per item, and excess per item.

This information is stored in tagged fields that populate the bordeaux. The bordereaux template that NOVUS houses is the v5.1 bordereaux which is Lloyd’s compliant and presents the information in the format required.

NOVUS produces premium booked (written), premium paid (settlement) and risk bordereaux.

Premium booked (PB): Comprises one row of data per section of a transaction. It will collect all risks with a transaction, that satisfies the collection criteria specified by the user.

For example: Transactions for all risks incepting between states dates specified for carrier XYZ in USD.

No risk/policy transactions will appear on any subsequent premium booked bordereau, and that group of risks, is tagged with a unique bordereaux ID. Currently BDX are one currency at a time.

Premium paid (PP): Comprises one row of data per section of a transaction, whereby the client has paid, and the user has matched that paid cash to the transaction (or part paid).

The system will collect all transactions, that satisfy the collection criteria the user specifies.

For example: Transaction for all risks incepting between states dates specified for carrier XYZ in USD, it will only report those that have had cash movement.

No risk/policy transactions will appear on any subsequent premium paid bordereau (once that bordereau is posted and matched), and that group of risks, is tagged with a unique bordereau ID. Currently BDX are one currency at a time.

Risk level bordereaux are similar to prem booked bordereaux. A transaction must exist to enable them to be reported but the data is expressed from a carrier exposure perspective, i.e. one row per location denoted in the risk details screen. This results in a clear division of what is a financial tool – PB/PP BDX and an exposure tool risk BDX.

Supplemental information about bordereau can be found on the INBORD page


6.1 CHALIS Coverholder / Agent Spreadsheet Tool

6.1.1 Overview of the Conversion Process

Wiki Guide pages:[[Bordereau_Converter|bordereau converter]

To convert a bordereau to another destination format such as the Lloyd's premium reporting template, the following steps need to be followed.

1. A bordereau style template needs to be created containing a list of column headings and data types. The ‘bordereau style’ is essentially a blueprint for a particular bordereau. The Acme Comm will be imported into the style creator, a title and a type will be given.

The type given decides the direction of the data. If the bordereau contains source data that needs to be exported into the Lloyd's premium style, it will be marked as a source type.

2. When a source and destination style exist within the system, a mapping needs to be created. The mapping directs data from a source column and maps this to a destination column during the conversion process. There are a number of different column mapping types, each of which performs a different task and are outlined later in this chapter.

3. Finally, the source bordereau can be converted to the destination format and saved as a CSV file. If multiple mappings exist between a source style and destination style, all of these will be available during the conversion process.


The image below shows an example of the bordereau converter. Two columns in the source bordereau (first name and last name) have been combined into one column (cover holder name) during the conversion process. The style mapping has copied data from the source bordereau’s premium column to the gross premium paid this time column in the Lloyd's premium style.


Bordereau completed mapping.jpg


See the bordereau converter page on this wiki for more information.


6.1.2 Creating a New ‘Bordereau Style’

1. Navigate to the CHALIS (Cover holder at Lloyd's insurance software) tab and select the bordereau converter icon:


Bordereau converter icon.png


2. Open the new style icon on the home tab:


Bordereau new style.PNG


3. Click the create style icon on the bordereau converter home screen.


Bordereau create style icon.jpg


Alternatively, navigate to the create new icon via the styles tab in the bordereau converter ribbon.

Bordereau create new style.jpg


4. Click the browse button to locate a source bordereau spreadsheet in ‘.XLS’ or ‘.XLSX’ format.


Bordereau new style 2.PNG


5. Click the import button to load the spreadsheet into the program

6. Select the worksheet you wish to create a style for in the worksheet dropdown (refer to errors section for any pop-up window indicating errors)


7. Select a style type from the type dropdown menu. This is used to define whether data comes from or is converted to this style and will be either source or destination:


Bordereau new style 3.PNG


8. Populate the style title box, this is how the style is referred to during the mapping process.

9. Click the spreadsheet title, to the right of the import button to populate the style title field. Click the column properties tab.

10. Locate the header row(s). To ensure that the header row(s) use the correct format, click the show workings button which will open the chosen Excel spreadsheet.


Bordereau excel data.PNG


A copy of the original spreadsheet will open, the header row should be selected. It is possible that there will be two rows and only one is selected. To resolve this issue, select both rows by clicking in the top of the header rows and drag the mouse downwards. Upon releasing the mouse, both the rows will be selected.

11. Click the save selection button at the lower right- hand side of the spreadsheet, to return to the new style screen. The screen will look as below. Click the ‘column properties button on the style details tab, or select the column properties tab.


Bordereau column properties.PNG


12. The data format, ‘CSV alias’ and ‘required’ dropdown options are used only if the destination is selected in the current style options.


Data Format If this is selected, any data that is copied into this column must be entered using the same format. For example, if number is selected and during the conversion process, the data is text, the data row will be discarded.
CSV Alias This is used by Morning Data’s internal processing.
Required

If selected, during the conversion, the source column that is being copied into the column must be populated or else the data will be discarded..


Bordereau save style.PNG


13. Click save style button to save the style ready for use in a mapping.


Bordereau style saved.PNG


6.1.3 Creating a Mapping

If there is at least one source and one destination style in existence a mapping can be created between them. Choose the two styles to map to each other.


Manage existing mappings.PNG


1. Select the manage existing mappings on the mappings tab. This will display a list of existing mappings. Select the mapping title required.


Mapping enquiry screen.PNG


2. To add or edit a mapping use the edit mapping screen to add column mapping and select the source column. The same source columns can be used multiple times for mapping purposes.


Add column mapping.PNG


Select the destination column from the destination sheet, CHALIS highlights the columns that have already been mapped in the used column. A destination column can only be used once.


Destination mapping used.PNG


4. The mapped columns are added to the list.


Mapped colums added.PNG


Advanced mapping can be achieved which will offer further functionality on top of the basic columns to columns standard column mapping. The three other options available include: calculation column mapping; custom column mapping; multi-column mapping, and cell column mapping.


Add column mapping type.PNG


In the example below: selecting calculation column mapping, process would multiply the commission, and gross premium in the source spreadsheet into the commission amount field in the destination row:


Calculation columns.PNG


The multi-column mapping, transformation would place shows the concatenation of values from two source columns to give a single value.


Multi column mappings.PNG


The custom column mapping’ option allows the user to specify a default value for the destination column for all rows.


Custom column mappings.PNG


If there is no existing mapping on the system, you can create a new mapping using the create new icon on the mappings tab, give the new mapping a title, and click save mapping.


Create new mapping.PNG


6.1.4 The Conversion process

Finally, once the above stages are complete, the mappings will be available to export. Click the convert bordereau icon in the bordereau converter tab. Browse to the document you wish to use and select the available mapped sheet to export. Click the export button to complete the conversion.


Bordereau conversion steps.PNG



6.2 Outward Bordereau - Reporting to Lloyd's Underwriters

Wiki Guide pages: OUTBORD


The London market regularly changes procedures in data handling processes. Various standards have been published and NOVUS provides the data for the published Lloyd's standard premium and claims bordereaux in Excel format. The ACORD (association for cooperative operations research and development) standard risk level data has not been published for all classes of business but where possible a mapping has been provided.

The crucial difference is that premium BDX, either booked, or paid, contains one row per section. Risk BDX contains one row per location. It is not feasible to place all risk level data on a premium BDX, although some basic information is possible.

Premium booked BDX will capture appropriate records that meet the criteria if they have a transaction, but will not be affected by any cash movement whereas premium paid BDX will show cash movements.

If you do not directly report to Lloyd’s, i.e. are a Lloyd’s cover holder or broker processing to syndicates who have a blocking account of LYD, then the report is as relevant to the entity to which it is reporting.

If reporting to a Lloyd's broker, it will report to the syndicate that the broker represents.


The output is produced in Excel, based on the input spreadsheet. In the 5 column mapping from the received bordereau into the Lloyd's premium bordereau, any unmapped columns are left blank.


Bordereau output Excel.png


N.B. Please take note of where the chosen export directory is located. The conversion bordereau wil likely be stored in NOVUS if files have been uploading files from NOVUS. Therefore ensure files have been saved on the local drive if that is where the files will be used.



7. Cash Management & Bookkeeping

The system has a full suite of cash management tools and then allows automatic feeding through of period summary totals to the nominal ledger. This can be used in conjunction with Morning Data’s integrated purchase ledger to give a complete single system solution.

Please see the accounting page on this wiki for a full list of programs associated with the cash management tools and programs in NOVUS.


Cash Entry Bank Reconcilliation.PNG


7.1.1 Cash Entry

Wiki Guide pages: CASHENTRY, PARTNER, WHO


Also referred to as allocation as cash can only be entered against approved partners in accordance with the company’s due diligence procedures. No partners should exist for items such as suspense etc.

Assuming there is no need for conversion – i.e. the cash is received in the currency in which the transaction was raised - the following process is deployed:


CASHENTRY.PNG


Auto-matching is available if payments exactly match the value of the debit note.

Selecting the relevant bank for the currency concerned risk multiple items can be entered for all cash received on that day in that bank.


Cashentry reconcilliaton.PNG


On pressing F10 commit or clicking save an audited entry is sent to the user’s local printer.


Completed cashentry.PNG


NB: Audit trails can be enabled or disabled per user in the WHO program.


7.1.2 Cash Allocation

Wiki Guide pages: MATCH, CASHENTRY, UMCASH, AGED, EMATCH, UNMATCH, ECASH, BANKREC


Enter MATCH in the shortcut box in the NOVUS main menu. This is an essential part of the accounting function. Following CASHENTRY, all transactions should be matched either to cash, or to other transactions. To monitor the amount of unmatched cash the system has run UMCASH, and to have an overview of the longevity of unmatched transactions run AGED. The EMATCH program enables detailed enquiries on an account to be performed. The UNMATCH program enables previously matched items to be unmatched if necessary.

Enter the details for the relevant account, division, suffix (‘*’ for client; ‘.’ for insurer) and the system will present the available cash and transactions outstanding.


MATCH.PNG


The user selects the amount of cash they wish to match (Y for all) and then places a Y against each of the transactions that cash is to be matched to.

Note the balance on the bottom left is zero and thus the match can be processed.

After saving the cashbook can be viewed per bank account showing NL and IBA ledger items together using the ECASH program:


ECASH.PNG


Reconciliation can be processed in the BANKREC program:

NB:Further examples of the use of these programs can be provided by Morning Data if required.


7.1.3 Bank Reconciliation

Wiki Guide pages: BANKREC, VATREP


To reconcile the bank the BANKREC program must be used.


BANKREC ribbon.PNG


The bank reconciliation icon is in the accounts tab in NOVUS or enter BANKREC in the NOVUS shortcut box.


BANKREC codes.PNG


In the bank reconciliation program, a list of cash entries, transactions and purchase ledger (if applicable) posts will appear in a list for the currency chosen. This shows what has been posted to the bank.


BANKREC currency.PNG


Enter the total of the bank statement, as this is what is to be reconciled.

To choose the items to be reconciled, enter Y in the ‘Rec’l’ column, if an entry is not to be reconciled enter N.

The amount in the difference field must be .00 to allow the reconciliation to be processed.


BANKREC no commit.PNG


Click the process button. An audit trail will print to the users’ default printer which must be kept for accounts.


Bankrec audit report.png


A bank reconciliation audit report will be printed showing the start and balance.

The VATREP program reports net brokerage from the IBA (insurance broking account) for the purposes of VAT. All amounts are reported in GBP.


7.1.4 Bank Charges

Wiki Guide pages: CODES,NLACC, ENLACC, ENLBATCH


Bank charges are entered via the NL (nominal ledger) account.

To amend and view the codes will require the setting up of these codes via the CODES program.

To view the existing codes set up on the nominal ledger refer to the NLACC Program:


NLACC.PNG


To view any bank charges for specified periods refer to the ENLACC program. To make enquiries on nominal ledger entries by batch number use the ENLBATCH program.


ENLACC.PNG



7.1.5 Statement

Wiki Guide pages: STATEMENT, statement documents


The STATEMENT program produces a statement of account for a business partner or range of business partners. This document shows any outstanding transactions that are due to or from the client and is used for credit control purposes. Statements are usually sent to a client on a monthly basis or on demand to clarify why an amount of money is due. Statements can also be created for silent agents to summarise their commission paid and due. Insurer statements are less common as most business is done on a bordereaux basis which replaces that function.


STATEMENT.PNG


Completed statement v2.png


Fields can be added to statement documents to further customise the document output.


7.1.6 Client Money Movement

Wiki Guide pages: TAKEREV, debit documents, JNL, OSALLOC


The TAKEREV program enables revenue items in the IBA to be batched up, settled and matched in a single operation.

The program makes suitable cashbook entries as if cash had been entered through the appropriate IBA cashbook, matched against the revenue records in the IBA and then transferred to the office (target) account for that bank along with the necessary NL journals.

See the debit documents page for information on fields to be added to debit document dummies or templates. See the JNL page for information on inter-client and inter-company journals. The OSALLOC program can adjust outstandings within a transaction i.e. not necessitating a separate transaction followed by a matching operation.


TAKEREV.PNG


7.1.7 Trial Balance

Wiki Guide pages: TRIBAL, NLFINS


TRIBAL Screen.PNG


The trial balance TRIBAL is the sum of the nominal ledger (NL). In the NL every transaction is a double entry that sums to zero so the sum of the NL must be zero.


TRIBAL Report.PNG


The trial balance program has been designed to include all unposted totals as if they had been posted. The trial balance figures for unposted periods are subject to change as further transactions are entered. A trial balance covering the current or future periods must be regarded as projected or provisional".

The NLFINS program produces a report which shows the profit and loss and balance sheet.


7.2 End of Month routine

Wiki Guide pages: CALENDAR, PERIODEND, YEAREND, ACCLIST, AGED, UMCASH, REPGEN, REPSETUP, CODES, TAKEREV, reports library, EOYCUR


Entering '<' into the cur per field in the CALENDAR program blocks posting to the IBA and purchase ledgers in previous periods. Assuming that your processing is up to date it is recommended that the current open period is advanced (using the CALENDAR program) at close of business on the last day of the period. The current open period can be moved back by the user if any items have been missed, although care should be taken that no users post current period transactions into the previous period whist it has been un-blocked.

The PERIODEND program closes the period permanently. This prevents posting to the nominal ledger (NL), so once a period is closed the NL cannot be changed. Users cannot un-close a period.

Periods can only be closed in sequence. All period must be closed before the YEAREND program can be run.

If accounts are to be prepared each month the following reports should be run, renamed, and saved/printed at close of business on the last day of the period.

Required Reports:

ACCLIST

As with all grids the ability to group and filter is enabled using the yellow filter bar and by dragging the column heading by which grouping is required (and subgrouping).


ACCLIST.PNG


The ACCLIST program can be run in details or summary mode. Summary mode allows for additional information to be added using the column sorter, as found on the bottom right hand side of the program (next to the hide grid icon).


AGED


AGED initial screen.PNG


The AGED program report can be based on instalment date, accounting date, payable by date, and original accounting date. Output can be for one or all divisions, currencies or suffices (roles).

NB: Write off amount can never be outstanding; it is a debit/credit amount that has been written off - so by definition it cannot be outstanding.


UMCASH


UMCASH.png


The unmatched cash report should be run as part of the end of month routine as well as to monitor the amounts of unmatched cash. Having high amounts of unmatched cash is undesirable; this should be processed as soon as possible using the MATCH program.

Each year end is processed using the year end closing exchange rate for balance sheet items and the journal (booked) rate for profit & loss items.


REPGEN Reports


The universal report generator holds a list of reports for a variety of tasks. After launching the REPGEN program, navigate to one of the reports and fields and click on go to report. The reports are arranged on various tabs. These reports are set in the REPSETUP program, and the tabs are set up in the CODES, and REPGEN tab groups.

The first tab defaults to show reports. This tab will show reports that are available on all other tabs.

The user will then need to enter the parameters for the report. Many of the parameters will be via drop down lists, but some will need to be typed in.

Below are a list of relevant reports in the REPGEN program that are used in conjunction with the TAKEREV program:


TB_FRS5_xxx - trial balance to IBA debtor/creditor reconciliation)

REAL_BROK_xxx -(realised brokerage)

UNREAL_BROK_xxx -(unrealised brokerage)

FSA_REC_xxx - (client money reconciliation)

These should be used in conjunction with the TAKEREV program.

Reports are created in the REPSETUP program. A full list of REPGEN reports can be found in the reports library page on this wiki.

Each year end is processed using the year end closing exchange rate for balance sheet items and the journal (booked) rate for profit & loss items. Use the YEAREND program to do this, and see EOYCUR for more information on preserving current rates of exchange.

7.3 Workflow

Wiki Guide pages: WORKFLOW


The WORKFLOW program will show the history of a policy over the last three years:


WORKFLOW.PNG


WORKFLOW Policy History.PNG


The user can expand one year and get a high-level view of the policy position and run the document tracking log which allows system documents to be tracked together with additional document items added and tracked.



8. Nominal Ledger

Wiki Guide pages: nominal ledger

The nominal ledger is the name given to the list of the nominal codes (accounts) that are set up within the accounting structure. This list of NL codes is known as the ‘chart of accounts’. This details all of the different pots into which transactions can be allocated.


8.1 Purchase Ledger

Wiki Guide pages: purchase ledger

The purchase ledger suite of programs gives NOVUS the ability to enter all purchases into the ledger, enter payments, print remittance advices, aged balances, account listings and VAT reports. It is fully integrated with the NOVUS nominal ledger and cashbook.

Purchase Ledger ribbon 2019.png


8.1.1 Adding Supplier Account Details

Wiki Guide pages: PLACC, CODES, NLACC, EPLACC


PLACC.PNG


The PLACC program allows the user to create purchase ledger accounts or add supplier information to NOVUS.

If the supplier account reference name is not in use on the system, the short name will be created from the supplier A/C field.

The VAT code field has list of values (F9) which will return the available VAT codes listed in the CODES program.

The default NLACC field list of values (F9) shows the NL accounts which have been created in the nominal ledger account codes program. This can be left blank if the supplier is not fixed to one product.

The EPLACC program enables queries to be carried out for details entered in the PLACC program. Double clicking on the ‘balance due to date’ field will give an explosion of the outstanding items in the currency selected.


8.1.2 Posting Transactions to the Purchase Ledger

Wiki Guide pages: PLPOST, NLACC, NLPOST


PLPOST.PNG


Transactions post directly to the nominal ledger (NL) so the nominal ledger account code in the NLACC program must be correct as the costing will appear on the trial balance and any other subsequent costing reports.

The reference (narrative) will automatically default to the reference for the nominal ledger ccount, but this can be overwritten with the user’s preferred reference.

The net amount will be calculated automatically from the gross amount if the VAT code appears in the supplier account details.

When the post has been committed using the F10 key, or by clicking the post to PL button, the transaction will be posted and the following message will display:


PLPOST success.PNG


NB: The cursor must be in the div field in order to post the transaction.

The NLPOST program is used to enter a new batch into the nominal ledger (NL), or to revisit a batch which will no longer be posted.

Please see the webservices page on this wiki for examples of the XML equivalents inserted into the NOVUS database.


8.1.3 Purchase Ledger Payment and matching

Wiki Guide pages: PLPAY, PLACCLIST


PLPAY.PNG


The mandatory account field refers to the supplier account reference. Enter the bank account which will make payment. If the incorrect bank account is used, reconciliation will not be possible.

Enter information into the remaining fields leaving them blank unless the transaction number is known. A selection of transactions for the account will appear under the Transactions and Journal section.

The dis field enables the user to set the invoice to dispute. Hover over the pay field and a drop-down list of available types are made available: (Y) fully match, (P) part match, and (N) do not match.


PLPAY Payment details.PNG


The save payment button will take the cursor to the bottom section of the screen. The type of field is either CSH (cash), CHQ (cheque), BACS (bankers’ automated clearing services), or DDE (direct data entry).

Click F10, or the save payment button to save, post the transaction to the ledgers, and produce an audit report.


PLPAY transaction success.PNG


The purchase ledger account list PLACCLIST produces a report showing a range of accounts, dates and currencies. The PLTRANLIS program provides a PL (purchase ledger) transaction listing by tax point.


8.1.4 Purchase Ledger Aged Creditors

Wiki Guide pages: PLAGED


PLAGED.PNG


The PLAGED program produces a list of outstanding transactions by either total or detail. The F9 shortcut key returns a list of the suppliers account codes, the dates can be amended.

The options section of the screen will return a full list of currencies (all), and a report with all available division codes. The F9 key, or double-clicking in this field will return a list of divisions. In the report type section, total will report the account and the total that is outstanding, showing one line per supplier. The detail option will return the amount outstanding plus the transaction number.


PLAGED completed screen.PNG


The icons will enable a report to be produced and displayed on screen, imported to Excel, or sent to the default printer.


PLAGED Report.PNG



8.1.5 Lineage

Wiki Guide pages:LINEAGE

Lineage is known as a "Canadian facility" or a premium feed which creates a list of all data from a spreadsheet and enters into the system.
Lineage data is not supported by risk information in NOVUS. The premium on the LINEAGE feed from Canadian cover holders goes directly to Lloyd's.

The posting period must be one month after the `period to` for the lineage feed.
For example, if the lineage feed is for January 2019 then the IBA posting period must be February 2019.
The user will be asked to confirm the accounting date as being the actual date the posting is being made.



9. Administration

9.1 Program Codes

Wiki Guide pages: CODES


CODES 2019.png


In the CODES program, click add new code to add a code (caution and company policy should be considered when inventing new codes).

A list of all the codes and their impact can be found in the NOVUS wiki guide when the CODES program is invoked.

NB: Access to the CODES program should be controlled.

Double click to modify a group or description. Codes cannot be deleted by the user.


Create new Codes.PNG


9.1.1 Program Counters

Wiki Guide pages:COUNTERS, ECOUNTERS, WHO

The COUNTERS program displays sequential numbers and counters. The screen shows how the system controls the numbering of all aspects of the business including policy numbers, quotation numbers etc. The system counters are pre-defined; it is not normally necessary to add a new counter. The database administrator (DBA) will set the counters to required initial values.

The ECOUNTERS program allows counters to be viewed but not changed; permitting users who are not at administrator level (defined in the WHO program) to view current counters.

This program contrasts with the COUNTERS program which is advised to be accessed by a system administrator only.


9.2 New Partners

Wiki Guide pages: PARTNER, SLBROKER, FEES, TITLE, WHO, MART, CASHENTRY, CLMMEN, sanctions checker


Partners are any legal entity with which/whom business is transacted with or on behalf of commercial insurance. Intermediaries will perform due diligence on each business partner they intend to trade with. These may be insurers, other brokers, clients both businesses and individuals, loss adjusters, and assessors, third party agents, MGA’s, coverholders, Government agencies etc.

Each requires a partner record and, in the UK, should be subject to regular sanctions checks. It does not specify the frequency, but at the time of printing the source lists for OFAC and HMT are updated once per week. It would be appropriate to check the whole partner list against these lists monthly. However, you must consult with your compliance officer for your internal protocol in this area.

To set up a new partner, open the PARTNER program. To record and maintain surplus line broker details within a risk record, use the SLBROKER program.


PARTNER 2019.PNG


  • All fields marked with an asterisk (*) are mandatory
  • Enter the stopped flag as Y for partners that are no longer permitted to be traded with.
  • These partners can be restricted on certain divisions and for transactions in certain currencies can be configured in the partner A/C (access control) field.
  • An ad-hoc sanctions check can be requested during creation, subsequent checks will be performed at the scheduled time.

NB: If the system is set to Shari’ah compliant additional fields may be visible. Please consult Morning Data.

Completing the information with as much data as possible will enable more accurate results in the sanctions checker.


PARTNER Business Information tab.PNG


Several of the fields on the business information tab are mandatory for some classes of business in some territories for London market reporting. It should be part of the internal procedures to ensure this data is acquired, Morning Data recommend it is always filled out if available – i.e. FCA reg will not apply to non-insurance entities.


PARTNER Accounting tab.PNG


The co-broker field will enforce a prompt for that party to be added alongside this one when used on a market.

The client and U/W fields are used for default blocking accounting parties. These fields are most commonly used when a party blocks to a bureau, for example: a syndicate to Lloyd's (LYD)

If this partner is a carrier then its ID (pseudonym) and number are added. If a cover holder then its PIN should be entered.

The N/A tax codes field, contains a list, separated by commas, of taxes created in the FEES program.


EPARTNER 2019.PNG


Permissions:

  • The program group that PARTNER has been tagged with in TITLE must exist in the user’s profile in the WHO program.
    • Eg: if TITLE shows group A, then A must exist in the user profile in the WHO program.
  • The stop flag can only be set to N by a user of level 8 or above, but all users with access to the PARTNER program can add a partner and request an ad-hoc sanction check.
  • A partner with a stop flag set to Y cannot be used on a market in the MART program.
  • Both the full name and trading as fields are sent to the sanction checker.
  • If no address is included the accuracy of the results may be less useful.
  • If trading as, short name, or full name fields are updated, the record is automatically resubmitted to the sanctions checker.
  • There is currently no check in either the CASHENTRY or CLMMEN programs to recheck parties due to receive funds.


PARTNER Sanctions Check.PNG


For ad-hoc checks click the sanction check button at the bottom of the window.

When the partner has been sent to the sanctions checker it will go into a queue. Sanctions status panel results will be visible to all users:

Sanctions checker 2019.png

Reports can be opened and saved for any failures:


Sanctions Checker search report.png


For further information please see the sanctions checker page in this wiki.


9.2.1 False Positives

Wiki Guide pages:WHO, PARTNER


The user who is denoted as the compliance officer in their user profile in the WHO program, will be able to access failed partner false positives by right-hand mouse clicking on the entry in the sanctions status panel and selecting review.


False Positive - no address.png


False positive due to lack of address.


False Positives - similar name.png


Multiple false positives due to similar name.


If entries are set as false positives, the partner entry must have its stop flag set to N, manually by a suitable authorised person – Level 8 or above in the WHO program.

Submitting any false positives with the false positive box checked will prevent them being flagged again for the partner.

The compliance officer will receive an email once a month with a list of all the reviewed matches.

The full PARTNER table will be rechecked once a month or at the frequency configured for regular and frequent changes against the source Lists in your configuration.


9.2.2 Partner lists

Wiki Guide pages:EPARTLIST, PARTNER, RISKNEW


The EPARTLIST program lists all PARTNERS. The screen behaves like all other enquiry screens in the system, allowing filtering and grouping to be performed and new columns adding from the column sorter.

Information of the current status of the partner's sanctions check is visible as well as their VAT status and if they are stopped, or not, by default.

The suffix column shows all the roles that the partner is authorised to operate in within the system.

Null suffix denotes no role, which includes original assured/insureds/policy holders with whom there is no direct financial trading relationships permitted.


EPARTLIST 2019.PNG


EPARTLIST search.PNG


Searching for partners using the yellow filter bar.


EPARTLIST Column Customisation.PNG


The column customisation button displays a list of columns not currently on view which can be dragged to the column bar for inclusion. The new column can then be used in the yellow bar filter area.

A new partner (original insured/policy holder only) can be added to a new risk or quote. An ad-hoc sanctions checker can also be requested from the RISKNEW new partner popup.


Double clicking on a partner in the EPARTLIST program, or right-hand mouse click from a partner in the account section of the Navigation tree, will open the record in view mode.


EPARTNER Read only view.PNG


Account code search.PNG


The balances tab shows current balances for the partner acting in either a client capacity or a company capacity. These are shown in each relevant currency that has entries in the ledger.

EPARTLIST Balances Tab.PNG



9.3 Currency Management

A currency is considered by the system to be a destination currency once a bank account has been set up in that currency. The currency for a bank account must first be created in the currency table.

Until a bank account is created in that currency, it is deemed to be convertible. On creating the first bank account in a currency, the system treats it as a banking currency and automatically creates period summary tables for the current period.


9.3.1 To add a currency

Wiki Guide pages: CUR, SYSP, ECUR, rate update, CONV,

Use the add button at the bottom of the screen to create a new currency. It is recommended that the ISO (international standards organisation) code associated with the currency when creating a new currency. Ensure that the information is completed as accurately as possible. Once a new currency has been added it will display in the currency list providing that the record has been saved.


CUR add new currency.PNG


  1. Enter the currency table screen
  2. Click create record to add a record
  3. Complete the fields described above
  4. Press [COMMIT] to save the details
  5. Repeat steps 3 and 4 until all currencies are added
  6. Click the close button


The CUR program allows the user to enter a currency with its symbol and set up its exchange rate. The base currency is defined in the system parameters table SYSP. The system provides an automatic update program for rates of exchange from data over the internet (see the rate of exchange updates page on this wiki for more information). The ECUR program allows enquiries to be made on currencies.

The CONV program converts instalments on a transaction from a source currency to a destination (banking) currency at a user defined rate of exchange. All lines on the instalment are converted at the same rate of exchange.


CUR 2019.PNG


Rates of exchange are used in convertible (non-banking) currency transactions and the rate of exchange stored in the database is that of the convertible currency with respect to the proposed banking currency. If the base currency is set to GBP, a transaction in a non-banking currency, say, ZAR, with a proposed destination currency on conversion of USD, will carry the compound rate of exchange of ZAR:USD not ZAR:GBP.

By default, the program shows the currencies as of today’s date which means it will display the latest exchange rate for the currencies. This date can be changed to show what an exchange rate was on a particular day.


CUR 2019.PNG


The other option in the currency section will show rate changes between a specified date range. This will display all rate changes during that period.


CUR Rate Changes.PNG


To show a particular currency, use the search box to narrow down the selection of results by typing to show the filtered list.

To view the history of a currency, double click on the card to display the history tab. This displays a breakdown of that currency, when it was changed, the old rate and new rate and whether the rate increased or decreased.


CUR History.PNG


The ROX update program enables NOVUS to download the latest currency exchange rates from a third party currency datafeed supplier such as Xe.com.


9.3.2 To edit a currency

Once a currency has been created the currency code, and the date changed field can not be edited. All other fields can be edited by clicking into the relevant field. Once a field has been edited switch to another currency or tab to another fields to ensure that the program records any changes. Click the save button to commit the changes.


CUR Edit.PNG


9.3.3 To delete a currency

It is recommended to delete currencies from the system, however, this is permitted when the currency has not been used. If the currency has been used in the ledger, the system will not allow it to be deleted. Checks are carried out to ensure that an active currency is not deleted, if an attempt is made to delete a currency that is in use, a message will appear detailing the problem.


CUR Delete.PNG


9.4 Adding a year to the Calendar

Wiki Guide pages: CALENDAR


The calendar enables any date to be assigned to a year and period. Normally, the financial year is divided into 12 contiguous (sequential in time but not necessarily consecutive) periods aligned to the Gregorian calendar. The calendar dictates into which period IBA transactions will be aggregated in the period summary totals. Similarly, it is used to determine the appropriate period for NL postings.

To add a year to the calendar:

1. Launch the CALENDAR program to perform maintenance on the calendar

2. Type in the next sequential year.

3. Select Y in the autobuild field to assume monthly intervals.

4. Enter base date from when the calendar is to begin.

5. Tab to the next field. The calendar will automatically build.

6. Press F10 [COMMIT], or click the save and close button

The calendar enables any date to be assigned to a year and period. Normally, the financial year is divided into 12 contiguous periods.


CALENDAR.PNG


The calendar dictates into which period IBA transactions will be aggregated in the period summary totals. Similarly, it is used to determine the appropriate period for Nominal Ledger postings.

The currentperiod is shown by a ‘<’ symbol in the current period column. Clicking on a lower field in this column will make the following period current.

Postings are not permitted to periods prior to the current period. To make this clear, the current period is often referred to as the first open period.



9.5 Bank Accounts

Wiki Guide pages: BANK, NLACC


A nominal ledger account code NLACC and bank opening balance is required in order to set up a bank account.


BANK.PNG

For each of the IBA bank accounts a corresponding office account must be denoted in the office column. These could all be the same office account. To edit any details click the edit button on the right hand side of the entry as shown below:


BANK Edit Details.PNG



9.6 User Management

Wiki Guide pages: WHO, TITLE, photos and signatures


WHO.PNG


The WHO program displays a variety of attributes for each user. The profile tab includes their login details, email address and telephone number, departmental details, role such as compliance officer or producer, and whether they are head of the department.

The accounting tab shows the rate of exchange variance, write off maximum allowed, and authorised limits.

The security tab shows the authorisation level for the user and which program group the user can access. Program access operates in partnership with the TITLE program which sets the group level for each program.

The audit trails tab will create audit trail outputs for a variety of reports.

Settings such as department, their role (compliance officer “C” or producer “P”) and which program groups the user can access are all created here. Program access operates in partnership with the TITLE program which sets the group for each program.

The list of programs is divided into groups. For example, accounting query screens may be in a different group to an accounting maintenance/processing screens. A user may have access to one or other or both of those groups.

The groups are simply expressed by a chosen letter of the alphabet, NOVUS is configured to start with a group S- known as security to group programs that require specialist knowledge to understand the impact of changes.

The EWHO program allows users' details to be viewed in a read only manner without the ability to update them.

To add images to the user profiles, please see the photos and signatures page in this wiki.


9.7 Themes and Skins

NOVUS default theme.PNG


NOVUS has a collection of skins and themes to change the way it looks and feels. Clicking the artists’ palette icon in the upper-right toolbox will open a list of available skins and themes.

Selecting one of these available themes will change the way NOVUS looks. Built into the list are several standard Office styles. The default theme is Office 2010 Blue.


Novus office black theme.PNG


Office 2010 Black


Novus springtime theme.PNG


Springtime theme


9.8 Send Logs

Toolbox bar.png


The send logs icon allows for a package of the issues and files to be submitted to the support desk in order for the team to decipher what happened on the system. The send logs icon is accessible from the top right of the NOVUS dashboard.

A large number of support calls to Morning Data involve a request for screenshots being sent by the user.

When a user clicks the send logs icon, a screenshot is taken and included in the log files that are uploaded to the support website. Morning Data will be immediately notified that the files have been uploaded and a member of the support team will contact you as soon as possible.


Send logs.PNG



9.9 Outlook Integration

Wiki Guide pages: Outlook viewer


NOVUS has an Outlook viewer panel, located in the bottom tab section. If the Outlook integration module has been enabled, NOVUS will show a user’s Outlook inbox, allowing the user to attach emails to risks, quotes and claims.

The Outlook viewer panel prevents the connection to Outlook if a user has a partially configured Outlook profile.

If an Outlook start-up screen similar to the screenshot below appears every time NOVUS is opened, please contact Morning Data for the relevant settings to be configured. This is a client-side issue, Morning Data can not know that this is an issue unless a support call is made.

For more information see the Outlook viewer page on this wiki.


Outlook 2016.PNG


Emails both from Outlook the inbox and sent items can be attached to a risk with the right-hand mouse button. Click on the email in the bottom panel and select attach email:

Select the risk and year the email is to be attached to and select attach. If a claim, select the approriate claim number.


Attached emails.PNG


Further information about adding emails to risks can be found in the risk emails page on this wiki.


9.10 No Database Connection

If this is the first time that NOVUS is opened then a popup window may appear requesting details for a database connection. In this instance please call Morning Data support for the information to be entered.


No connection.png


9.11 Check for default printer

1. If there are Windows default printers but not installed printers a message is returned:

" NOVUS could not locate any printers connected to this computer. Without a printer it will not be possible to print documents or reports from NOVUS. Please contact your IT support team to get access to a printer. You can continue but you may receive further messages relating to this issue."

2. If there is no default printer, but there are printers installed on the PC, a message is returned:

"NOVUS requires the use of a default printer and it appears there is no default printer currently selected. Please select a default printer from the dropdown below."

3. If there is a default printer, the default printer icon in the reports tab shows the default printer.