Welcome to the online user guide for NOVUS, SUNRISE and HELIX.
Using the search bar to the left, simply enter in a search query, program name or a field name within a program to find out more information.
The pages of this user guide offer cross referenced links to allow the reader to navigate through the relevant path of information. There is a page for each program with information on what the program is intended to achieve, a list of the fields and a set of simple instructions on how to navigate through the screen. The instructions have been aimed at the experienced Insurance Technician or Accountant user who possesses a broad understanding of systems in general. If you feel you require further training please refer to your own company's training protocols.
This user guide will be updated regularly; individual program release notes and versions are noted at the bottom of the relevant program page. If your program shows a later release number it is not likely to cause any major discrepancies; if in doubt please contact us by email or phone.
We hope you find this new version of the User Guide helpful. If you have any comments or questions please contact us by email.
Where To Start
Areas of the system are broken up into categories such as Claims, Accounting, Risk Management etc. Use the links below to access the categories as we set them up within the User Guide.
Need More Help?
If after reading the user guide you find you're still in need of help then there are many methods of contacting us.
Most error and warning messages contained within our software are listed in this wiki. Simply enter the text of the warning or error, or the error code itself, into the search box to find out more about the problem and any possible fixes.
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